Ravneet Ahuja
Vaudreuil-Dorion,QC
Summary
Customer Support Specialist with a strong history of exceeding customer expectations. Demonstrates composure in high-pressure environments, successfully minimizing dissatisfaction through effective communication and tailored solutions. Expertise in identifying and implementing mutually beneficial outcomes.
Overview
13
13
years of professional experience
Work History
Bilingual Customer Service Coordinator
Multi Temp Trans
Montreal, Quebec
02.2021 - 02.2025
- Analyzed customer feedback to pinpoint product and service improvement areas.
- Ensured timely responses to all customer inquiries, enhancing satisfaction levels.
- Performed data entry for customer accounts and order processing efficiently.
- Identified opportunities for improvement within customer service operations.
- Provided assistance to customers via phone and email, resolving issues promptly.
- Tracked orders from placement through delivery, ensuring follow-up as necessary.
- Maximized revenue by proactively cultivating and managing key customer relationships.
Bilingual Sales Executive
DIGI CANADA Inc.
Montreal, Quebec
07.2018 - 11.2020
- Generated leads through email campaigns and cold calls to enhance business opportunities.
- Monitored customer feedback on product quality and recommended improvements.
- Implemented cross-selling processes tailored to customer needs, boosting sales potential.
- Negotiated advantageous pricing contracts with vendors and suppliers.
- Cultivated relationships with existing customers to promote repeat business.
- Attended industry events to establish connections with key contacts.
- Negotiated client contracts to secure favorable terms for the company.
- Resolved customer complaints promptly while maintaining high service standards.
Bilingual Service Coordinator
DIGI CANADA Inc.
Montreal, Quebec
04.2017 - 07.2018
- Processed customer orders within established timelines to ensure timely fulfillment.
- Conducted follow-up calls with customers post-sale to enhance satisfaction.
- Assisted in crafting new business proposals for prospective clients.
- Developed and implemented data entry processes for customer relationship management system.
- Managed client relationships by promptly addressing inquiries and resolving issues.
- Provided administrative support to sales team, including scheduling meetings and preparing presentations.
- Updated customer data regularly in system to reflect changes in buying habits.
- Resolved customer complaints related to sales and service efficiently.
Bilingual Financial Services Representative
Tangerine Bank
Toronto, Ontario
11.2015 - 04.2017
- Analyzed financial data to identify opportunities for profitability enhancement.
- Developed customized plans tailored to individual client needs.
- Maintained strong relationships with clients to ensure satisfaction.
- Ensured prompt and thorough responses to all customer inquiries.
- Assisted clients in comprehending complex financial concepts and instruments.
- Conducted regular portfolio reviews to align with client goals.
- Facilitated financial discussions with clients and prospects to assess needs and provide solutions.
Data Entry Clerk
Wesco Distribution
Montreal, Quebec
05.2012 - 10.2015
- Identified discrepancies between source documents and entered data accurately.
- Performed data entry from various sources into computer systems, ensuring efficiency.
- Organized files according to established procedures for optimal retrieval.
- Reviewed existing information for accuracy and implemented necessary corrections.
- Supported management staff by streamlining data entry processes.
- Ensured compliance with relevant regulations governing data entry activities.
Skills
- Customer service and support
- Data entry and order tracking
- Customer relationship management
- CRM software expertise
- Feedback analysis
- Client negotiation
- Problem resolution
- Customer success strategies
- Account management
Timeline
Bilingual Customer Service Coordinator
Multi Temp Trans
02.2021 - 02.2025
Bilingual Sales Executive
DIGI CANADA Inc.
07.2018 - 11.2020
Bilingual Service Coordinator
DIGI CANADA Inc.
04.2017 - 07.2018
Bilingual Financial Services Representative
Tangerine Bank
11.2015 - 04.2017
Data Entry Clerk
Wesco Distribution
05.2012 - 10.2015
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