Ravneet Kaur
Mississauga,ON
Summary
Results-driven Sales and Customer Service Professional with experience in telecommunications retail sales and multi-unit food service supervision. Proven ability to achieve sales targets, lead teams, manage daily operations, and deliver exceptional customer experiences. Skilled in customer relationship building, problem resolution, staff coordination, and operational efficiency, seeking to contribute strong sales, leadership, and service excellence skills to support organizational growth and team supervision. Known for maintaining speed, accuracy and courtesy under pressure.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor
A&W
Vancouver, Canada
11.2022 - 11.2025
- Led a team of 30+ staff, including recruitment, training, scheduling, and performance management, ensuring that all team members were aligned with company goals and standards.
- Streamlined daily operations by implementing effective inventory management systems, resulting in a 15% reduction in waste and improved cost control.
- Resolved complex customer complaints and inquiries with a focus on exceeding customer expectations, contributing to a 10% increase in customer satisfaction ratings.
- Successfully managed operations during peak hours, ensuring seamless service delivery and maintaining high standards of customer satisfaction.
- Developed and implemented staff training programs focused on customer service excellence and operational efficiency.
- Analyzed sales trends and customer feedback to refine menu offerings and promotional strategies, leading to a 10% growth in sales.
- Build strong relationships with suppliers and vendors to ensure timely stock delivery and maintain product quality, supporting uninterrupted operations.
Warehouse and production associate
Fresh prep foods
Vancouver, British Columbia
04.2022 - 06.2023
- Worked in a warehouse-style production facility handling food
- Met daily production targets and worked efficiently under time pressure in a high volume environment.
- Performed repetitive tasks requiring stamina, speed, and attention to detail for extended shifts.
- Operated machinery for food preparation and packaging processes.
- Assisted in inventory organisation, labelling, and stock replenishment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Freedom Mobile
Vancouver, Canada
02.2021 - 04.2022
- Assisted customers in selecting mobile plans, devices, and accessories based on their needs, consistently achieving monthly sales targets.
- Activated new mobile accounts, processed upgrades, and handled billing inquiries while ensuring accuracy and compliance with company policies.
- Delivered high-quality customer service by resolving service issues, answering product questions, and building long-term customer relationships.
- Promoted new products, add-ons, and promotional offers, increasing accessory and service bundle sales.
- Managed POS transactions, cash handling, and inventory checks to maintain operational accuracy.
- Supported store operations by maintaining visual merchandising standards and ensuring a clean, organized sales environment.
Cashier
A&W
Vancouver, Canada
01.2020 - 01.2021
- Provided prompt and friendly customer service, operated cash registers, and maintained cash drawers.
- Answered customers' questions and guided proper information for procedures or policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Worked closely with team members to maintain a clean, organized, and customer-friendly environment.
Education
Associate of Arts -
Alexander College
Vancouver, BC 01.2020 - 12.2021
Skills
- MS Word
- Excel
- Outlook
- Google Drive
- Google Sheets
- Excellent verbal and written communication
- Time Management
- Multi-Tasking
- Attendance Tracking
- Report Writing
- Appointment Scheduling
- Quality Assurance
- Customer Relationship Building
- Office Administration
- Database Management
- Filing
- Workflow Planning
- Internal Communications
- Process Optimization
- Record keeping
- Highly organized
- Customer Interaction skills
- Detail-oriented
- Customer Retention Strategies
References
References available upon request.
Languages
- English, full professional
- Punjabi, native-bilingual
- Hindi, native-bilingual
Timeline
Supervisor
A&W
11.2022 - 11.2025
Warehouse and production associate
Fresh prep foods
04.2022 - 06.2023
Customer Service Representative
Freedom Mobile
02.2021 - 04.2022
Cashier
A&W
01.2020 - 01.2021
Associate of Arts -
Alexander College
01.2020 - 12.2021