Ravjot Bajwa
Brampton,ON
Summary
Dynamic and self-motivated professional with 5+ years of experience in sales and customer-facing roles within several industries. Proven ability to exceed sales targets, enhance customer service standards and lead operational and sales teams. Skilled in financial analysis, client relationship management, and driving business growth through innovation and efficiency. Strong communicator with high emotional intelligence, ready to leverage experience and continue career development.
Overview
7
7
years of professional experience
Work History
Co-Owner /General Sales Manager
Pantera Flooring
05.2024 - Current
- Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborate with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Sports Content Creator & Data Analyst
HoopMuse (Twitter Account)
04.2022 - Current
- Founded and manage a high-impact basketball statistics Twitter account with 14,000+ followers and 5M+ monthly impressions, featured in major media outlets like Yahoo and BleacherReport.
- Translate complex data into engaging content by simplifying advanced basketball statistics for a general audience, bridging analytics and entertainment.
- Develop and execute social media strategies to optimize audience growth and engagement, including strategic posting, keyword usage, and community interaction
Sales Consultant
Hardwood Giant
12.2021 - 05.2024
- Exceeded monthly sales targets of $100,000+ by building strong client relationships, providing personalized product recommendations, and ensuring high referral rates through effective communication and issue resolution.
- Enhanced customer acquisition through targeted digital advertising on Facebook Ads and Kijiji, developing and implementing marketing content and strategies.
- Managed daily accounting and payment procedures, balanced accounts, and organized purchase reports and receipts, while performing in-store and in-home consultations to boost conversion and customer satisfaction.
Care Support Assistant
Silverthorn Care Community
03.2020 - 01.2022
- Provided comprehensive daily care for 150+ patients across multiple sections, collaborating with nursing and support staff to offer emotional support, resolve issues, and adhere to COVID-19 protocols.
- Ensured strict compliance with access control and infection prevention measures, including conducting COVID-19 screenings and administering PPE.
- Cultivated strong client relationships through personalized service, managing high call volumes, and prioritizing cases to deliver prompt assistance.
Customer Care Representative
Quality Auto Care Shop
01.2018 - 03.2020
- Delivered exceptional customer service by greeting customers, addressing inquiries, and providing guidance to enhance their experience.
- Resolved issues and provided support via phone and email, handling complaints, troubleshooting service plan and equipment concerns, and escalating complex problems to supervisors.
- Managed high call volumes with professionalism and efficiency
Education
Bachelor of Arts - Economics
Wilfrid Laurier University
Waterloo, ON2024
Skills
- Client Relationship Management
- Customer Engagement & Retention
- Product & Service Sales
- Advanced use of Microsoft Office Suite
- Business Development
- Conflict Resolution
- Data Analytics
- Marketing & Promotions
- Customer Relations
- Social Media
- Problem Solving
- Critical Thinking
Languages
English
Punjabi
Accomplishments
- Semi-Finalist for BDO New Venture Competition (2018)
- Finalist for TD Consulting Case (2017)
Timeline
Co-Owner /General Sales Manager
Pantera Flooring
05.2024 - Current
Sports Content Creator & Data Analyst
HoopMuse (Twitter Account)
04.2022 - Current
Sales Consultant
Hardwood Giant
12.2021 - 05.2024
Care Support Assistant
Silverthorn Care Community
03.2020 - 01.2022
Customer Care Representative
Quality Auto Care Shop
01.2018 - 03.2020
Bachelor of Arts - Economics
Wilfrid Laurier University
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