Summary
Overview
Work History
Education
Skills
Availability
Certification
Languages
Timeline
Generic

RAVITEJA KALIKOTA

Kitchener,Canada

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Enthusiastic and reliable student seeking a customer service role to utilize interpersonal skills, adaptability, and problem-solving abilities to support the team and customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Specialist

Amaze deals
Kitchener, Ontario
01.2025 - 07.2025
  • Assisted customers with product inquiries and recommendations.
  • Collaborated with team members to enhance product knowledge and support sales efforts.
  • Provided feedback on customer experiences to improve service quality.
  • Learned about theproduct's technical specifications and accurately explained specifications to customers and thework team.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Computer Technician

vijaya diagnosits
Hyderabad, india
08.2023 - 07.2024
  • Diagnosed hardware and software issues for various medical diagnostic equipment.
  • Performed routine maintenance on computers and peripherals within the facility.
  • Assisted staff in troubleshooting technical problems with lab systems and software.
  • Educated users on proper use of equipment and best practices for troubleshooting.

Sales Representative

RELIANCE Pvt. Ltd
HYDERABAD, INDIA
01.2023 - 06.2023
  • My role is to manage marketing and selling a company's products and services to customers.
  • Its major aims include achieving sales targets, managing customer relationships, and ensuring customer satisfaction.
  • Collaborated with marketing to create promotional materials for new products.
  • Participated in team meetings to share insights and strategies for improving sales performance.
  • Managed sales presentations to demonstrate product features and benefits to clients.

Sales Associates

MORE SUPERMARKET
HYDERABAD, INDIA
01.2022 - 08.2022
  • Educated customers about products and new arrivals, providing comprehensive information to enhance their shopping experience.
  • Ensured accurate and timely product delivery, maintaining high standards of customer satisfaction.
  • Operated cash register and processed customer transactions.
  • Monitored product shelf life and reported expired items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Post-Graduate Certificate - Virtual Reality Production

Conestoga College Institute of Technology And Advanced Learning
Kitchener

POST GRADUATE CERTIFICATE - 3D ANIMATION

Conestoga College
Cambridge, Canada
08-2025

BACHELOR OF ENGINEERING - ELECTRONIC COMMUNICATION ENGINEERING

ST MARTINS'S Engineering College
Hyderabad, India
12.2020

Skills

  • Critical decision-making skills
  • Strong customer service and communication skills
  • Risk management
  • Ability to access customer needs and provide tailored solutions
  • Documentation skills
  • Adaptable to fast-paced retail environments
  • Help desk support
  • Information analysis
  • Microsoft PowerPoint, Excel, and Word
  • Purchase order management
  • Team leadership and Agile/Scrum methodologies
  • Data Entry & Management

Availability

Flexible hours and available on weekends also (Available on Festivals & Holidays)

Certification

  • "Certified as a Conestoga Students Inc. (CSI) Volunteer, supporting student events and campus engagement initiatives.

Languages

  • English (Fluent)
  • Telugu
  • Hindi

Timeline

Product Specialist

Amaze deals
01.2025 - 07.2025

Computer Technician

vijaya diagnosits
08.2023 - 07.2024

Sales Representative

RELIANCE Pvt. Ltd
01.2023 - 06.2023

Sales Associates

MORE SUPERMARKET
01.2022 - 08.2022

Post-Graduate Certificate - Virtual Reality Production

Conestoga College Institute of Technology And Advanced Learning

POST GRADUATE CERTIFICATE - 3D ANIMATION

Conestoga College

BACHELOR OF ENGINEERING - ELECTRONIC COMMUNICATION ENGINEERING

ST MARTINS'S Engineering College

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RAVITEJA KALIKOTA