Ravi Inder Singh

Dedicated professional recognized for fostering trust and collaboration within teams and across departments, consistently demonstrating credibility, empathy, and sincerity in every interaction. Embraces humility and self-awareness, taking responsibility for mistakes seriously while acknowledging that egos can hinder collective success and continuous learning. Strongly committed to community-focused initiatives, with a belief that the best outcomes arise from collaborative efforts rather than isolated endeavors. This approach enhances individual contributions and drives excellence through shared goals and mutual support.

• Lead Service Now deployment and operations – develop KPI’s, reporting and dashboards for all assets and resources.
• Managed multiple teams – Infrastructure, Application, Support in previous roles as IT Manager.
• Coordinated with other departments for hiring process, improve onboarding/ employee training, support teams.
• Presented weekly & monthly reports to stakeholders for technology adoption, training & optimize license usage.
• Negotiated SLA’s with vendors and reduce costs by 20%
• 24/7 availability for Incident management and critical security situations – physical and technology risks.
• Automated IT ticketing system and knowledgebase documentation to reduce IT tickets drastically from 350 to only 50 for 150+ customers and 1,400 users.
• Developed training program and trained, evaluated, and assisted 3000 employees for the school district using smart LMS platform.
• Worked with vendors and staffing firms for researching and acquiring specialized skillsets required internally.

• Trustworthy: You lead with trust when interacting with your team and other departments.
• Humble: Unpretentious and self-aware, you take responsibility for your mistakes.
• Community focused: You believe what is created in community is always better than what is created in isolation.

• Strong verbal and written communication skills
• Creative problem solver
• Conflict manager
• Provide guidance to the Tech teams
• Develop strategic technology plan to turn investments into results
• Manage, set clear goals, provide feedback, and motivate teams for optimum performance
• Enjoy independent work and excel in a team setting
• Handle multiple priorities with ease and meet or exceed targets
• Excellent customer service and vendor engagement skills