Business-driven Bank Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over four years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Hi, I’m
RAVISH RANA
Nova Scotia,Canada
Summary
Overview
11
years of professional experience
1
Certification
3
Languages
Work History
STATE BANK OF INDIA
Branch Manager
06.2020 - 03.2024
Job overview
- Boosted branch sales by 78% by developing and deepening customer loyalty through incentive programs
- Reviewed and edited 100 plus loan agreements to promote efficiency and accuracy
- Gathered and reviewed customer feedback to improve operations
- Credit history evaluation of customer with access to various credit risk sites and recommendation of loan files for processing
- Assessed employee performance and developed improvement plans
- Submitted loan applications to loan underwriter for verification and recommendation
- Maintained friendly and professional customer interactions
- Recommended loan approvals and denials based on customer loan application reviews
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
STATE BANK OF INDIA
Deputy Manager
08.2018 - 05.2020
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained and managed customer files and databases
- Prepared, sorted and distributed financial reports to appropriate branches
- Processed customer transactions promptly, minimizing wait times
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Maintained friendly and professional customer interactions
- Verifying and authentication of day-to-day transactions (RTGS, NEFT and cheque transfers)
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
STATE BANK OF INDIA
Bank Clerk
01.2013 - 06.2018
Job overview
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Maintained friendly and professional customer interactions
- Handled various accounting transactions
- Executed wire transfers, stop payments and account transfers
- Counted, verified and handled bank deposits and armored cash transactions.
Education
IGNOUNew Delhi
Bachelor’s Degree from Hospitality Administration And Management
08.2009
University Overview
Skills
- Team Builder
- Reporting familiarity
- Business development expertise
- Communication Skills
- Organizational Skills
- Customer Relationships
- Excellent time management skills
- Active Listening
- Critical Thinking
- Customer Complaint Resolution
Certification
2020-03
Moody 's Certification in Credit Management
Interests
Interests
Reading
Meditation
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Branch Manager
STATE BANK OF INDIA
06.2020 - 03.2024
Deputy Manager
STATE BANK OF INDIA
08.2018 - 05.2020
Bank Clerk
STATE BANK OF INDIA
01.2013 - 06.2018
IGNOU
Bachelor’s Degree from Hospitality Administration And Management
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