Ravipriya Raveenthiramoorthy
Ajax,ON
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Healthcare Relationship Specialist
Janssen Inc
04.2016 - Current
- Currently working with Mental Health department to promote ADHD drug
- Able to quickly grasp new products
- Worked with Oncology and Diabetes department, focusing on recently approved drugs and indications by Health Canada
- Self-motivated to research and keeping up to date on product and related clinical studies to present appropriate facts to customers (Canadian hematologists, oncologists, and General Practitioners) to gain their trust and business
- Documenting outcomes (number of prescriptions) from presentations and call detailing
- Working closely with Marketing and Innovation team to implement new strategies (multi-channel communication) and tactics to gain customers’ interest
- Assisted in executing sales campaign and presenting appropriate findings via Power Point
- Use of Excel and Outlook to maintain effective customer database and customer calendar
- Being compassionate and friendly with physicians and gatekeepers to build strong relationships; being available to answer any specific drug or indication related questions or concerns
- Utilized CRM software to manage customer accounts and track performance metrics
- Generated monthly reports on sales performance to provide recommendations to meet sales goals
- As Assistant Regional Business Manager position for 1 year, had opportunity to implement my unique onboarding training deck and calendar for new sales representatives.
Health Services Case Manager
McKesson Canada, Novartis pharmaceuticals
01.2012 - 04.2016
- Worked in a patient support service program sponsored by, , focused on drug reimbursement and financial assistance for patients’ treatments
- Conducted reimbursement investigations with private and public reimbursement providers
- Coordinated/facilitated submission of Special Authorization letters to public and private payers
- Maintained a database to assist patients and their health care professionals in a timely and accurate manner regarding renewal of Section 16 requests, accurate billing information and keeping patients informed on their drug coverage
- Assisted project manager updating work protocols and maintaining program database
- Meetings with Drug representatives and Health Care Professionals (RNs, Drug Access Navigators, nurse practitioners,etc) across Ontario Hospitals to suggest plans to develop best practices for fast and efficient patient centered care
- Being compassionate and friendly while building relationships with patients and stakeholders; being available to answer any of the specific drug related questions and monitor their adherence to staying on the drug
Investigation Officer
CIBC, Retail Processing
01.2009 - 07.2012
- Vast use of Microsoft Office Outlook, Word and Excel as a means of communications with branches
- Responsible of communicating with branch managers across Canada, both in French and English
- Making sure their accounts are balanced by the end of the day in order prevent any losses to the bank
- Team player who demonstrated multitasking skills by learning how to prioritize my work
Sales Representative
Infoplace - OLG
01.2006 - 08.2007
- Cashier, selling lottery tickets as well as other booth specialties and satisfying customers. Prepare monthly sales report.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery (returning customers for the friendly service provided)
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Pizza Hut
01.2002 - 04.2004
- Taking orders for customers and cashier responsibilities
- Fielding customer complaints and transferring calls
- Performed other duties consistent with the position.
Stocker
Home Sense
01.2001 - 05.2001
- Arranging and replenishing shelves, helping customers with questions and occasionally bagging items at the cash
- Only hired for store opening week.
Education
Certificate in French -
University of Western Ontario
Bachelor of Science - Kinesiology
University of Ontario Institute of Technology
Oshawa, ON2010
Skills
- Computer skills:
- Microsoft Office - Word, Excel, Power Point and Outlook; Broad experience with Internet Explorer, Google Chrome and Outlook
- Highly motivated, and customer focused team player with strong time management and problem solving skills
- Reliable and dedicated with ability to grasp new procedures quickly, organize and prioritize tasks to meet deadlines and adapt to new challenges - 2 years
- Medical Terminology Knowledge
- Sales Expertise
- Travel Planning
- Store Maintenance
- Problem-Solving Abilities
- Filing
Certification
Certified in CPR-C with Red Cross - issued September 2019
Languages
English
Full Professional
Tamil
Elementary
French
Professional Working
Timeline
Healthcare Relationship Specialist
Janssen Inc
04.2016 - Current
Health Services Case Manager
McKesson Canada, Novartis pharmaceuticals
01.2012 - 04.2016
Investigation Officer
CIBC, Retail Processing
01.2009 - 07.2012
Sales Representative
Infoplace - OLG
01.2006 - 08.2007
Customer Service Representative
Pizza Hut
01.2002 - 04.2004
Stocker
Home Sense
01.2001 - 05.2001
Certificate in French -
University of Western Ontario
Bachelor of Science - Kinesiology
University of Ontario Institute of Technology
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