Ravinder Singh
Leduc
Summary
Result oriented customer support specialist with a good track record and committed to delivering top-notch assitance, addressing concerns and enhancing customer loyalty .
I seek a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
7 Eleven Franchise
10.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- i played a crucial role in maintaining a positive customer relationship, promoting customer loyalty, and contributed to company's reputation and process .
Assistant Sales Manager
Eagle Fencing Ltd.
07.2022 - 10.2022
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Completed store opening and closing procedures by counting drawers and managing security.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Built relationships with customers and community to establish long-term business growth.
- handled customer inquiries, questions and concerns through various communication channels like phone, watsapp, telegram, text, email or in person interactions.
Administrative Assistant
A.S Gas Services
10.2018 - 03.2022
- its a gas distribution retail station, selling other products and transporting bulk gas cylinders to different retail stations through trucks from the lpg refineries .
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Performed safety clinics quarterly for conveying the safe use of liquid petroleum gas to rural customers .
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- I increased the customer base of the company from 5000 to 12000 which boosted the profit of company .
- developed and communicated safety policies and procedures to my team mates .
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries .
Client Relationship Specialist
Reliance Digital
05.2016 - 10.2018
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- I always established and nurtured a positive relationship with my clients or customers for understanding their preferences, challenges and goals.
Education
Advanced Diploma - Advanced Diploma in Information Technology
S.k Infotech
Amritsar01.2020
Bachelor of Arts - History And Political Science
G,N,D University
Amritsar05.2016
Skills
- Time Management
- Active Listening
- Research
- self motivating
- Administrative Support
- Retail Sales Customer Service
- Multi-Line Telephone Operation
- Schedule Mastery
- Service Standard Compliance
- stay calm in escalated situations
- can operate microsoft office
- Issue and Complaint Resolution
- POS Systems Expertise
- Report Preparation
- Conflict Resolution
Certification
- WHMIS
- H2S ( Hydrogen sulphide gas )
- pro serve
Additional Information
- Driving license - class 4 ( commercial ).
- have security services license .
- possess a non-restricted fire arms license .
- have a private transportation .
- language skills - English, Hindi,Punjabi .
Timeline
Customer Service Representative
7 Eleven Franchise
10.2022 - 03.2023
Assistant Sales Manager
Eagle Fencing Ltd.
07.2022 - 10.2022
Administrative Assistant
A.S Gas Services
10.2018 - 03.2022
Client Relationship Specialist
Reliance Digital
05.2016 - 10.2018
Advanced Diploma - Advanced Diploma in Information Technology
S.k Infotech
Bachelor of Arts - History And Political Science
G,N,D University
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