RAVINDER SIDHU
Surrey,BC
Summary
Strategic Retail & Operations Leader with 8 years of experience in office administration, grocery retail, and team leadership. Manages multi-department operations, drives customer satisfaction, and enhances profitability through effective operational controls. Excels in people leadership and cross-functional collaboration within fast-paced, unionized settings.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Buy-Low Foods
Coquitlam, BC
11.2025 - Current
- Support Store Manager in overseeing end-to-end store operations, acting as second-in-command for daily execution and decision-making.
- Lead, coach, and mentor department managers and team members to deliver Always Customer First service standards.
- Ensure compliance with operational policies including scheduling, cash office controls, health & safety, cleanliness, and loss prevention.
- Supported operations teams by managing inventory ordering and product merchandising processes.
- Analyzed income statements and key business metrics to identify opportunities for sales growth and margin improvement.
- Communicate strategic priorities to management teams to drive alignment with business objectives.
- Supported recruitment and onboarding processes, facilitating training and performance management for future leaders.
- Review all customer inquiries and resolve all store level discrepancies .
- Review AP/AR statements and send to store support centre for processing.
- Perform cash register duties when team needs help .
Operations Manager
Save-On-Foods #0910
Newton, BC
03.2024 - 11.2025
- Led day-to-day store operations, working closely with Store Manager, ASM, and department managers to maintain operational excellence.
- Oversaw inventory levels, ordering, merchandising execution, and store standards across all departments.
- Coordinated workforce planning, team member reviews, disciplinary processes, and succession planning initiatives to strengthen team effectiveness.
- Compiled weekly operational and period-end reports for senior leadership and regional directors, informing strategic decisions.
- Actively supported community initiatives and fundraising programs including Toonie for Tummies and RMCH.
- Monitored compliance with health & safety requirements, conducted first aid reporting, and led store inspections to ensure a safe working environment.
Store Supervisor
Save-On-Foods #2235
White Rock, BC
04.2023 - 03.2024
- Supervised daily store operations to uphold high service standards across grocery and perishables.
- Led merchandising initiatives including promotional events, seasonal displays, and case-lot builds.
- Coordinated staffing coverage for sick calls and emergencies, ensuring consistent service levels.
- Resolved team conflicts and delegated tasks to foster a collaborative work environment.
- Ensured adherence to company policies, Workday documentation, and health and safety compliance.
Department Manager – Center of Store
Save-On-Foods #2235
White Rock, BC
07.2022 - 04.2023
- Led and coached night crew and department staff to achieve operational targets and uphold quality standards.
- Executed planograms and merchandising standards to enhance product visibility and drive sales.
- Maintained accurate inventory through cycle counts and audits to support stock availability and reduce shrinkage.
- Managed grocery and multiple sub-departments including frozen, natural foods, health, and personal care.
Grocery Clerk (Graveyard Shift)
Save-On-Foods #2235
White Rock, BC
03.2020 - 07.2022
- Provided exceptional customer service while ensuring optimal stock levels and effective product rotation.
- Aided supervisors in daily operations through pricing accuracy, effective merchandising, and efficient store resets.
- Assisted in timely receiving and organization of perishable shipments to maintain freshness.
Administrative Assistant, Drayage Specialist, Office Coordinator, Billing & Payroll Coordinator
Can American Enterprises Ltd.
Surrey, BC
01.2018 - Current
- Coordinated freight transportation requests and shipment tracking to ensure timely delivery and compliance with customer requirements.
- Facilitated onboarding and administrative services, managing scheduling and high-volume customer communications to enhance operational efficiency.
- Handled up to 30 calls and 75+ emails daily in a fast-paced logistics environment.
- Managed company mailbox and responded promptly to inquiries, ensuring effective communication and customer satisfaction.
- Organized office files, invoices, and memos following company document retention policy.
- Processed vendor invoices, payroll cycles, tax and benefits with full regulatory compliance.
- Contacted vendors to ensure timely payments and updated the payment system daily.
- Investigated billing discrepancies and resolved issues with customers, vendors, and internal teams.
Education
2 years General Studies Diploma -
Kwantlen Polytechnic University
Surrey, BC01-2020
High school diploma -
01-2018
Skills
- 3 Inventory management
- Visual merchandising
- Operational software
- 1 Microsoft word/ presentation / excel / outlook / teams / SharePoint / One drive
- 2 Meeting software expertise
- Customer service
- Inventory management
Timeline
Assistant Store Manager
Buy-Low Foods
11.2025 - Current
Operations Manager
Save-On-Foods #0910
03.2024 - 11.2025
Store Supervisor
Save-On-Foods #2235
04.2023 - 03.2024
Department Manager – Center of Store
Save-On-Foods #2235
07.2022 - 04.2023
Grocery Clerk (Graveyard Shift)
Save-On-Foods #2235
03.2020 - 07.2022
Administrative Assistant, Drayage Specialist, Office Coordinator, Billing & Payroll Coordinator
Can American Enterprises Ltd.
01.2018 - Current
2 years General Studies Diploma -
Kwantlen Polytechnic University