Summary
Overview
Work History
Education
Skills
Timeline
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Ravinder Noria

Keswick,Canada

Summary

Hardworking individual with customer service and caregiving expertise. Devoted to giving every client a positive and memorable experience. eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Personal Support Worker

Aspira Cedarvale Lodge Retirement Living
Keswick, Canada
02.2024 - Current
  • Assisted clients with activities of daily living (ADLs), such as bathing, dressing, grooming, and toileting.
  • Supported clients with mobility and positioning to ensure comfort and safety.
  • Maintained a clean and safe environment by sanitizing high-touch surfaces and doing light housekeeping duties.
  • Served food to residents based on their nutritional restrictions, and assisted with feeding.
  • Engaged clients in activities to promote social interaction and mental stimulation.
  • Documented daily activities, care provided, and observations were recorded accurately and in a timely manner.

Customer Service Representative

Bill Gosling Outsourcing
Barrie, Canada
06.2022 - 09.2023
  • Handle incoming calls from customers and provide information about products and services
  • Efficiently managed simultaneous chats, emails, and calls, handling an average of 3 interactions concurrently without compromising service quality
  • Help clients gather supporting documents to ensure the customer qualifies for the approval process
  • Assist customers with the payment procedures and account updates
  • Quickly adapted to three different customer relationship management (CRM) systems, becoming a go-to team resource for each

Customers Service Representative

Tribe Consulting
Karachi, Pakistan
05.2020 - 09.2021
  • Handled a high level of customer calls and maintained a positive level of professionalism, compassion and expertise
  • Helped solve customers issues, and concerns while achieving the best possible solution to their concerns
  • Followed communication procedures, guidelines and policies by problem solving with adherence to training within procedures for questions and inquiries
  • Achieved consistently low Average Handling Time (AHT) while maintaining key performance indicators (KPIs)
  • Valued team player, maintained positive communication within the organization to ensure collaboration on any new updates on company policies and procedures

Customer Service Representative

MB Enterprises Inc.
Karachi, Pakistan
12.2018 - 03.2020
  • Handled a high level of customer inquiries and complaints with expertise and adherence to company procedures
  • Managed the role as a business and marketing consultant to provide feedback to clients that fell within company needs
  • Collaborated with other departments within the organization to ensure customer needs were adequately met
  • Completed statistical reports to ensure monthly targets were met and managed sales tasks related to client's services and products

Inbound Sales Executive

NP Digitals Pvt ltd
Karachi, Pakistan
07.2018 - 12.2018
  • Assisted potential customers inquiring about cable, internet, and phone services
  • Helped in assistance needed with adding new service or making changes to their existing service
  • Provided quality customer service, providing requested information and resolving complaints
  • Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy

Education

Personal Support worker certification -

A1 Global College of health, Business and Technology
Ontario, Canada

Intermediate - Science

Aisha Bawany Govt. Boys College
Karachi, Pakistan

Skills

  • Communication
  • Analytics
  • Problem Solving
  • Personal Care
  • Handling Responsive behaviours
  • Empathy
  • Interpersonal skills
  • Negotiation skills
  • Client relationship management
  • Customer complaint resolution

Timeline

Personal Support Worker

Aspira Cedarvale Lodge Retirement Living
02.2024 - Current

Customer Service Representative

Bill Gosling Outsourcing
06.2022 - 09.2023

Customers Service Representative

Tribe Consulting
05.2020 - 09.2021

Customer Service Representative

MB Enterprises Inc.
12.2018 - 03.2020

Inbound Sales Executive

NP Digitals Pvt ltd
07.2018 - 12.2018

Personal Support worker certification -

A1 Global College of health, Business and Technology

Intermediate - Science

Aisha Bawany Govt. Boys College

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Ravinder Noria