Ravinder Marahar
EDMONTON,AB
Summary
Responsive team leader with strong retail management background combined with motivational and encouraging style. Experienced with multiple departments management, including inventory control and staff leadership. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Meat, Deli and Bakery Manager
Chalo FreshCo Tamarack #8958
12.2024 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays and meat displays to showcase the warehouse and vendor orders to drive product sales.
- Monitored inventory levels and identified opportunities for cost savings.
- Managed inventory and reduced waste, resulting in cost savings for the bakery, meat and deli.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Enhanced meat department sales by ensuring proper product display and presentation.
- Trained new employees on handling, safety and stocking procedures.
- Conducted regular inventories of stock and documented losses using CAO and RAW.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Grocery Manager
Chalo FreshCo Tamarack
05.2025 - 11.2025
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Negotiated with suppliers for better pricing, improving store's profit margins.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed time efficiently in order to complete all tasks within deadlines and Worked effectively in fast-paced environments.
Front End Department Manager
Chalo Freshco Tamarack
02.2021 - 04.2024
- Coordinated and supervised the daily operations of the front end department.
- Managed staff schedules and ensured adequate coverage for peak times using WFM/ Kronos.
- Developed customer service standards and trained personnel in customer service procedures.
- Resolved customer complaints and inquiries in an efficient manner.
- Monitored inventory levels and placed orders when necessary to maintain stock levels.
- Analyzed sales data to identify trends in customer preferences and develop strategies to maximize sales opportunities.
- Daily and Weekly Batch maintenance using ISP and Salesforce.
- Created reports on store performance metrics such as sales volume, margin percentage, inventory turns.
- Ensured compliance with safety regulations by conducting regular audits of equipment and facilities.
- Tracked employee performance using key metrics such as attendance, productivity, and quality control by using Profitect tools.
- Conducted regular training sessions for new employees on company policies and procedures.
- Monitored cash drawers in checkouts to verify adequate cash supply by doing regular pickups, settlements and spot audits.
- Identified areas of improvement within the front end department's processes and procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed opening and closing procedures by reconciling sales records and cash transactions with ACS tools.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Retail Store Supervisor/ Customer Service Representative
Sobeys
05.2013 - 01.2021
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Review inventory and sales records to prepare reports for management and budget departments
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Balanced cash registers at the end of each shift in accordance with company policies.
Network Technician Assistant
NCR
10.2014 - 12.2014
- Assisted in the monitoring and reporting on website traffic and performance
- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork
- Maximized productivity with delivery of onsite training for business users
- Prepared and presented technical proposals for clients
- Installed modems at Shell plant
- Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.
Retail Store Supervisor
Mac's Convenience Store
12.2012 - 01.2014
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Coached, trained, and motivated employees to ensure effective team performance.
- Monitored stock levels, placed orders for new merchandise, and received deliveries.
- Implemented operational policies and procedures to maximize efficiency.
Education
Master of Science - Internetworking
University of Alberta
Edmonton, AB08.2014
B.S. Information Technology -
Punjab Technical University
Mohali, Punjab04.2008
Skills
- MS Office
- Tools Knowledge ( ACS, ISP, WFM, SAP and Salesforce, DayForce)
- File Management
- Scheduling Coordination
- Cash Counting and Handling
- Administrative Support
- Complaint Resolution
- Customer Service
- Order Management (CAO)
- Staff Management
- Training and Mentoring
- Time Management
- Fluent in English, Punjabi and Hindi
- Problem-Solving Skills
- Price Verification and Batch Maintenance
- Cash Register Operations including opening and closing procedures
- Food safety knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid License Holder
- License of Class 3 Walkie Pallet Jack and Stacker Equipment
- Food Safety Certificate holder
- Class 5 Drivers License holder
References
- Wilson Machado, Store Owner, Chalo Freshco Tamarack, (780) 885-2788
Timeline
Grocery Manager
Chalo FreshCo Tamarack
05.2025 - 11.2025
Meat, Deli and Bakery Manager
Chalo FreshCo Tamarack #8958
12.2024 - Current
Front End Department Manager
Chalo Freshco Tamarack
02.2021 - 04.2024
Network Technician Assistant
NCR
10.2014 - 12.2014
Retail Store Supervisor/ Customer Service Representative
Sobeys
05.2013 - 01.2021
Retail Store Supervisor
Mac's Convenience Store
12.2012 - 01.2014
B.S. Information Technology -
Punjab Technical University
Master of Science - Internetworking
University of Alberta