Ravinder Kumar
Etobicoke,Canada
Summary
Seeking a challenging and creative position to utilize my verbal, written, communication and customer service skills to work hard on something and see a finished product. Whether the project be serving the customers in a phenomenal way, uploading content to website, creating a public relations campaign, or implementing social media strategies.
Experienced communication professional and web developer with a proven record of expertise in building and maintaining company reputation. Skilled in content building, customer service, business communications, crisis management, and reputation building. Proficient in English, Hindi, and Punjabi languages with a complete understanding of internal and external communications methodology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Technician Team Lead
Fresenius Kabi
Mississauga, Canada
04.2022 - Current
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements
- Prepare and decontaminate all production components against production demands
- Compliance to GMP practices
- Assist with the training of new employees
- Adhere to Fresenius Kabi Canada standard operating procedures (SOPs), EHS, corporate(core values) and quality standards
- Ensure that proper handling of waste materials is disposed of as per SOP
- Used daily system logs to document production information, discussing issues with management
- Utilizing proper pharmacy practices to pick, visually inspect, label and pack batches as per production documents
- Assisted with testing for quality control and corrections
- Participate in inventory counts, process validations and calibration when applicable
- Attached identification labels to finished packaged items and shipping destination information on containers
- Minimized damage and repair costs through careful management and preventive maintenance
- Supported field personnel and maintenance staff in production data management
- Assist in sterile cleanroom related activities when required
Field Service Technician (BTS)
Bell Tech Solutions
Etobicoke, Canada
02.2022 - 04.2022
- Company Overview: Email: tech_recruitment@belltechsolutions.ca
- Trained customers on equipment after installation
- Performed on-site installation, routine maintenance and minor repairs to systems
- Wrote detailed service reports describing work completed, issues and recommendations
- Explained and recommended service options to customers and detailed costs
- Drove and maintained company vehicle, keeping in peak condition
- Minimized customer callbacks and equipment failure by reviewing job upon completion
- Delivered outstanding customer service on field visits to meet corporate guidelines
- Diagnosed and repaired mechanical issues according to industry standards
- Reviewed blueprints and manuals to repair and restore optimal functionality
- Observed field safety protocols to prevent injuries and accidents
- Email: tech_recruitment@belltechsolutions.ca
Networking Technician (Internship)
Telemon Tech Inc.
Laval, Canada
12.2020 - 03.2021
- Learned new skills and knowledge for additional credits
- Build valuable relations with private sector
- Prepare an internship report
Business Development Executive
Dbuglab Pvt. Ltd.
SAS Nagar, India
06.2017 - 09.2018
- Developed growth plans by identifying key clients, key targets and priority service lines
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations
- Developed standard objection responses based on client feedback for use by sales associates in interactions with current and prospective clients
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success
- Solved complex incidents and problems impacting management and business direction
- Produced sales documents, finalized deals and filed records
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Education
PG Diploma - Micro-computers and Networking System
College Herzing
Montreal, Quebec, Canada01.2021
Bachelor of Computer Applications -
Panjab University
Chandigarh, India01.2016
Skills
- Effective Time Management
- Strong Interpersonal Communication
- Innovative Thinking
- Problem-solving
- Quick Adaptation to Change
- Effective Team Participation
- Interpersonal skills
- Attention to detail
- Active listener
- Self-motivated
- Collaboration
- Innovative
- Management
- Professionalism
- Critical observation
- Flexible
- Equipment Calibration
- GMP Compliance Implementation
- Operational Performance Enhancement
Certification
- Introduction to Business Communication, Udemy
- Freelancer
Languages
- English
- Hindi
- Punjabi
Timeline
Production Technician Team Lead
Fresenius Kabi
04.2022 - Current
Field Service Technician (BTS)
Bell Tech Solutions
02.2022 - 04.2022
Networking Technician (Internship)
Telemon Tech Inc.
12.2020 - 03.2021
Business Development Executive
Dbuglab Pvt. Ltd.
06.2017 - 09.2018
PG Diploma - Micro-computers and Networking System
College Herzing
Bachelor of Computer Applications -
Panjab University