Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Ravinder Kaur Marahar

EDMONTON,AB

Summary

Responsive team leader with strong retail management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front End Department Manager

Chalo Freshco Tamarack
Edmonton, AB
02.2021 - Current
  • Coordinated and supervised the daily operations of the front end department.
  • Managed staff schedules and ensured adequate coverage for peak times using WFM/ Kronos.
  • Developed customer service standards and trained personnel in customer service procedures.
  • Resolved customer complaints and inquiries in an efficient manner.
  • Monitored inventory levels and placed orders when necessary to maintain stock levels.
  • Analyzed sales data to identify trends in customer preferences and develop strategies to maximize sales opportunities.
  • Daily and Weekly Batch maintenance using ISP and Salesforce.
  • Created reports on store performance metrics such as sales volume, margin percentage, inventory turns.
  • Ensured compliance with safety regulations by conducting regular audits of equipment and facilities.
  • Tracked employee performance using key metrics such as attendance, productivity, and quality control by using Profitect tools.
  • Conducted regular training sessions for new employees on company policies and procedures.
  • Monitored cash drawers in checkouts to verify adequate cash supply by doing regular pickups, settlements and spot audits.
  • Identified areas of improvement within the front end department's processes and procedures.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with ACS tools.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Retail Store Supervisor/ Customer Service Representative

Sobeys
EDMONTON, AB
05.2013 - 01.2021
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Instruct staff on how to handle difficult and complicated sales
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Keep records of purchases, sales, and requisitions
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Review inventory and sales records to prepare reports for management and budget departments
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Balanced cash registers at the end of each shift in accordance with company policies.

Network Technician Assistant

NCR
EDMONTON, AB
10.2014 - 12.2014
  • Assisted in the monitoring and reporting on website traffic and performance
  • Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork
  • Maximized productivity with delivery of onsite training for business users
  • Prepared and presented technical proposals for clients
  • Installed modems at Shell plant
  • Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.

Retail Store Supervisor

Mac's Convenience Store
edmonton, AB
12.2012 - 01.2014
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Keep records of purchases, sales, and requisitions
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Coached, trained, and motivated employees to ensure effective team performance.
  • Monitored stock levels, placed orders for new merchandise, and received deliveries.
  • Implemented operational policies and procedures to maximize efficiency.

Education

M.S. Internetworking Technology -

University of Alberta
08.2014

B.S. Information Technology -

Punjab Technical University
04.2008

Skills

  • MS Office
  • Tools Knowledge ( ACS, ISP, WFM, SAP and Salesforce)
  • File Management
  • Scheduling Coordination
  • Cash Counting and Handling
  • Administrative Support
  • Complaint Resolution
  • Customer Service
  • Order Management (CAO)
  • Staff Management
  • Training and Mentoring
  • Time Management
  • Fluent in English, Punjabi and Hindi
  • Problem-Solving Skills
  • Price Verification and Batch Maintenance
  • Cash Register Operations including opening and closing procedures

References

  • Wilson Machado, Store Owner, Chalo Freshco Tamarack, (780) 885-2788
  • Helen Lee, Front End Lead, Sobeys, (780) 953-0698

Certification

  • First Aid License Holder
  • License of Class 3 Walkie Pallet Jack and Stacker Equipment
  • Food Safety Certificate holder
  • Class 5 Drivers License holder

Timeline

Front End Department Manager

Chalo Freshco Tamarack
02.2021 - Current

Network Technician Assistant

NCR
10.2014 - 12.2014

Retail Store Supervisor/ Customer Service Representative

Sobeys
05.2013 - 01.2021

Retail Store Supervisor

Mac's Convenience Store
12.2012 - 01.2014

M.S. Internetworking Technology -

University of Alberta

B.S. Information Technology -

Punjab Technical University

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Ravinder Kaur Marahar