Ravinder Kaur
VICTORIA
Summary
I am a confident, conscientious, and friendly person looking for Work Experience. I am a dedicated, hardworking, and reliable person. I work well as part of a team and am equally confident when working on my own and conducting myself in a professional manner at all times. I have good communication skills and I take a positive approach to support for individuals in a way that I would care for my own family.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Security Officer
The Commissionaires
VICTORIA
12.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report potential security risks.
- Responded to incidents and emergencies following established protocols.
- Collaborated with local law enforcement during investigations as needed.
- Provided excellent customer service by addressing visitor inquiries professionally.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Checked for safety hazards and took corrective action when necessary.
- Deals with different types of people everyday.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
Retail Manager
Shell gas station
VICTORIA
09.2022 - Current
- Managed daily operations and ensured compliance with safety standards.
- Supervised staff, providing training and support to enhance service quality.
- Oversaw inventory management, maintaining optimal stock levels and product displays.
- Time management, quick learner with excellent interpersonal, analytical and communication skills.
- Well-organized and motivated individuals achieve measurable results in competent manner.
- Outstanding customer service skills and diplomatic and patient with all types of individuals.
- Analyzing problems by giving the best solution.
- Scheduled employee shifts, optimizing workforce efficiency and coverage.
Team Leader
Tim Hortons
VICTORIA
05.2022 - 02.2024
- Supervised daily operations to ensure efficient team performance.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and conducted regular stock checks.
- Resolved customer inquiries and complaints with professionalism.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed strategies for problem solving and conflict resolution among team members.
Education
Diploma - Arts & Science
Camosun College
Victoria, BC 05.2022 - 08.2023
Bhagat Public School
Santnagar , SirsaSkills
- Inventory management
- Staff supervision
- Customer relationship management
- Time management
- Problem solving
- Employee training
- Customer service
- Analytical thinking
- Emergency response
- Risk assessment
- Access control
Timeline
Security Officer
The Commissionaires
12.2024 - Current
Retail Manager
Shell gas station
09.2022 - Current
Team Leader
Tim Hortons
05.2022 - 02.2024
Diploma - Arts & Science
Camosun College
05.2022 - 08.2023
Bhagat Public School