Ravinder Kaur
Ottawa,ON
Summary
Experienced professional with a strong background in customer service, team supervision, shift management, and inventory control in fast-paced environments. Skilled in client coordination, problem-solving, and ensuring high-quality service delivery. Also a qualified Architectural and Interior Designer, proficient in AutoCAD, SketchUp, 3ds Max, and Enscape, with experience in residential and hospitality projects, including design, 3D visualization, material sourcing, and project documentation. Highly organized, detail-oriented, and capable of working independently or remotely.
Overview
14
14
years of professional experience
Work History
Shift Manager
KFC
Ottawa, ON
10.2025 - Current
- Supervised and led team members during peak service hours, ensuring efficient operations and high-quality customer service.
- Managed inventory levels, stock rotation, and daily ordering to maintain optimal supply.
- Conducted opening and closing procedures, including cash handling, register reconciliation, and daily profit tabulation.
- Trained and coached new employees on operational procedures, safety standards, and customer service best practices.
- Ensured strict compliance with health, safety, and food quality regulations.
- Scheduled and coordinated staff shifts to maximize productivity and coverage.
- Resolved customer complaints professionally and promptly, enhancing guest satisfaction.
- Implemented process improvements to streamline operations during peak periods.
- Supported staff during high-volume periods by assisting with tasks and positioning team members strategically.
Gas Station Attendant
Shell
Ottawa, ON
11.2023 - Current
- Operated fuel pumps and monitored dispensing operations to ensure safety compliance.
- Handled cash, card, and digital transactions accurately at the register.
- Delivered exceptional customer service, assisting customers with inquiries and product information.
- Performed routine maintenance checks on fueling equipment and station facilities.
- Maintained cleanliness, organization, and stock levels in the store to support smooth operations.
Proprietor
Design Dynasty18
Chandigarh, India
08.2022 - Current
- Founded and managed an independent residential interior design firm, delivering end-to-end interior design solutions.
- Designed residential interiors, including space planning, layouts, finishes, and detailing, tailored to client needs.
- Sourced materials, furniture, and décor, coordinating with vendors to meet design intent, quality, and budget.
- Prepared interior drawings and design documentation using AutoCAD and supported design visualization as required.
- Coordinated with clients and contractors to ensure smooth project execution and timely delivery.
Supervisor
Brampton Authentic Foods
Ottawa, ON
12.2023 - 12.2024
- Supervised daily operations and ensured team adherence to policies and procedures.
- Trained staff on effective techniques and best practices for operational tasks.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Monitored inventory levels and managed supply orders to meet operational needs.
- Resolved employee conflicts and facilitated communication within the team environment.
- Evaluated performance metrics to identify areas for process improvements regularly.
Senior Architectural Designer
Bricklay Homes
Brisbane, Australia
10.2021 - 07.2022
- Worked remotely as a Senior Architectural Designer for a real estate firm, delivering residential design solutions.
- Prepared a design booklet featuring multiple residential concepts, categorized for middle-income and luxury housing segments.
- Developed detailed architectural drawings using AutoCAD and created 3D models and high-quality renderings using SketchUp and Enscape.
- Conducted client meetings via Skype, understanding requirements and presenting design options and revisions.
- Ensured delivery of functional, market-ready designs aligned with client expectations and real estate objectives.
Architectural Designer
Mourya Encon Pvt Ltd
Mohali, India
06.2018 - 09.2021
- Worked as an Architectural and Interior Designer, preparing detailed architectural, interior, and construction drawings using AutoCAD.
- Developed 3D models and visualizations using SketchUp, 3ds Max, and Enscape to support design presentations and client approvals.
- Designed and detailed residential and hospitality projects, including layouts, finishes, and furniture plans.
- Sourced furniture, décor items, and finish materials, ensuring alignment with design intent and client requirements.
- Managed client coordination, including design discussions, revisions, and basic budget planning.
- Coordinated with vendors and construction teams, sourcing suppliers and supporting execution during construction.
Assistant Architect
AM Consultant
Chandigarh, India
07.2012 - 07.2013
- Prepared architectural and interior design drawings using AutoCAD, including draft and working drawings.
- Supported interior design and decor planning, space layouts, and design coordination.
- Maintained and organized project documentation, drawings, and records to support design and construction phases.
Education
Post-Graduate Certificate - Project Management
Algonquin College
Ottawa, Ontario04-2025
Post-Graduate Certificate - Green Architecture
Algonquin College
Ottawa, Ontario04-2024
Bachelor of Architecture - Architecture
Chandigarh University
Mohali, India 06-2018
Associate of Applied Science - Diploma in Architectural Assitantship
GOvernment Polytechnic For Women
Chandigarh06-2012
Skills
- Project management
- AutoCAD design
- 3D modeling
- Client communication
- Interior design
- Team leadership
- Customer service
- Verbal and written communication
- Payment processing
- Sales strategies
- Customer service focus
- Documentation and reporting
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Gujarati
Limited
Timeline
Shift Manager
KFC
10.2025 - Current
Supervisor
Brampton Authentic Foods
12.2023 - 12.2024
Gas Station Attendant
Shell
11.2023 - Current
Proprietor
Design Dynasty18
08.2022 - Current
Senior Architectural Designer
Bricklay Homes
10.2021 - 07.2022
Architectural Designer
Mourya Encon Pvt Ltd
06.2018 - 09.2021
Assistant Architect
AM Consultant
07.2012 - 07.2013
Post-Graduate Certificate - Project Management
Algonquin College
Post-Graduate Certificate - Green Architecture
Algonquin College
Bachelor of Architecture - Architecture
Chandigarh University
Associate of Applied Science - Diploma in Architectural Assitantship
GOvernment Polytechnic For Women