Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ravinder Kaur

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assisstant Manager

Swiss Chalet & Harveys
11.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Customer Service and Sales Expert

BSNL Telephone Exchange
03.2016 - 08.2018
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
  • Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
  • Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Utilized data-driven insights to optimize sales strategies, identifying trends and uncovering areas for potential growth.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Boosted sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

Bachelor of Arts -

Fleming College
Peterborough, None

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Task delegation
  • Operations management
  • Sales strategies
  • Project management abilities

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Assisstant Manager

Swiss Chalet & Harveys
11.2021 - Current

Customer Service and Sales Expert

BSNL Telephone Exchange
03.2016 - 08.2018

Bachelor of Arts -

Fleming College

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Ravinder Kaur