Ravinder Kaur

• Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
• Answered phone calls and responded to customer emails.
• Scheduled deliveries and pickups according to customer needs.
• Communicated with customers to provide delivery updates and resolution.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
• Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
• Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
• Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Provided training and guidance to new dispatchers.
• Oversaw and enforced compliance with all safety regulations and DOT regulations.
• Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Optimized billing processes by implementing efficient invoicing and payment tracking systems.

• Maintained regular communication with management, drivers and
customers regarding delivery times.
• Book the Loads for Drivers in GTA
• Responding the Customer emails and phone calls
• Track the drivers for pick up and deliveries
• Handle customer inquiries in a timely & professional manner
• Responsible of data entry into the IT-Expert.
• Ability to interact with all levels of personal in a professional manner
• Create , manage and dispatch daily services schedule to the drivers
• Tracking and providing P.O.D'S for customers
• knowledge of excel, word and outlook

⦁Answered customer requests with information about product availability, shipping information and status updates.
⦁Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
⦁Managed daily delivery and work schedules to maximize coverage.
⦁Reported delays, accidents or other traffic and transportation situations.
⦁Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
⦁Monitored shipment trailer weights and kept loads within legal and practical limits.
⦁Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
⦁Contact Customers , carriers and drivers via phone call, email or text
⦁work directly with clients , providing excellent customer service when responding to customer inquiries
⦁Book the freight for truck drivers via load link