Ravinder Kaur
Cambridge,ON
Summary
Reliable and experienced Dentist provides exceptional dental care for diverse array of patients. Particularly attentive to needs and comfort of individuals during all dental procedures. Cultivates trusting interactions with clear communication of techniques and acknowledgment of unique patient conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dentist
Genesis Medical Center
07.2015 - 11.2023
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Enhanced oral health for patients through comprehensive cleanings, fluoride treatments, and oral cancer screenings.
- Performed complex dental procedures such as root canals, extractions, and dental implant placements to restore patients'' smiles.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Streamlined appointment scheduling process by utilizing efficient booking systems that reduced patient wait times.
Customer Service Representative
Customer Service Department
01.2013 - 12.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Genesis Medical Center
01.2013 - 12.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Reduced incoming call response time by implementing an effective call routing system.
Education
Health And Social Navigation - Health And Human Services Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2024
Bachelor of Dental Surgery - Dentistry
Genesis Institute of Dental Sciences & Research
08.2010
High School Diploma -
S.B Senior Secondary School
Punjab,India04.2009
Skills
- Filling Caries
- Electronic Records Management
- Dental Radiograph Development
- Infection Control Maintenance
- Dental Surgeries
- Coaching and Training
- Interpersonal Skills
- Dental Implantology
- Customer service satisfaction
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Certified with following certifications-
1. Certified in Facial Aesthetics
2. Implantology
3. Endodontists
4. Microdentistry and Smile designing with Composites
5. Best customer services rewards
Timeline
Dentist
Genesis Medical Center
07.2015 - 11.2023
Customer Service Representative
Customer Service Department
01.2013 - 12.2016
Receptionist
Genesis Medical Center
01.2013 - 12.2016
Health And Social Navigation - Health And Human Services Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Dental Surgery - Dentistry
Genesis Institute of Dental Sciences & Research
High School Diploma -
S.B Senior Secondary School
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