Ravinder Gill
Summary
Hardworking professional with diverse experience and a proven knowledge of back-office operations, and customer service. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Experience working in a client facing role, involving direct communication with clients via phone, email remote Resolutions. Excellent customer service and client satisfaction history under intense pressure scenarios. Wonderful team player, multi-tasker, performer, Accountable and proven track record in taking Ownership and Leadership.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (Remote)
AAR Financial
12.2023 - 05.2025
- Provided a warm and professional greeting to every client.
- Handled customer inquiries concerning product details, service offerings, and company specifics.
- Efficiently handled questions and requests from prospective clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.
- Addressed calls and emails with a high level of professionalism.
- Marketed and informed clients about the company's financial product offerings.
- Executed responsibilities through remote and in-person methods.
911 Telecommunicator
911 Communications
08.2023 - 12.2023
- Managed difficult situations with composure.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Utilized interpersonal skills to defuse tense and emotionally charged situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided critical information during emergency calls to guide effective responses.
Assistant Manager
Masala Bites Indian Cuisine
06.2016 - 11.2023
- Recorded financial transactions, including sales and payments, in accounting systems.
- Achieved significant sales growth by promoting upscale product options.
- Handled difficult situations with calmness and professionalism.
- Showcased dedication and improved client interactions, resulting in higher referral rates.
- Trained staffed members on use of POS system.
- Conducted timely table check-ins to gauge customer needs, enhancing satisfaction.
- Conducted all necessary opening, closing, and shift change responsibilities to support team preparedness.
Cashier
711 Gas Station
12.2017 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed cash register, balancing cash drawer at beginning and end of shifts.
- Trained new staff on operational procedures and customer service best practices.
Education
Bachelor Of - Criminal Justice
Old Dominion University
Norfolk, VA05.2025
Associate Of - Criminal Justice in Forensic Science
Tidewater Community College
Virginia Beach, VA12.2022
Associate Of Science - Science
Tidewater Community College
Virginia Beach, VA12.2021
Skills
- Excellent customer service
- Excellent memory
- Hardworking and reliable
- Problem solving and attention to details
- Leadership and goal oriented
- Microsoft Word
- Remote work
- Time management
- Use uplifting language to create a friendly and supportive interaction
- Remain calm and respectful, even when dealing with difficult or upset customers
- Entry level data entry
Languages
Punjabi - Native or Bilingual
Hindi - Native or Bilingual
English - Full Professional
Timeline
Customer Service Representative (Remote)
AAR Financial
12.2023 - 05.2025
911 Telecommunicator
911 Communications
08.2023 - 12.2023
Cashier
711 Gas Station
12.2017 - 02.2021
Assistant Manager
Masala Bites Indian Cuisine
06.2016 - 11.2023
Bachelor Of - Criminal Justice
Old Dominion University
Associate Of - Criminal Justice in Forensic Science
Tidewater Community College
Associate Of Science - Science
Tidewater Community College
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