Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Languages
Timeline
Generic

Ravina Saini

Halifax,NS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Party City (Canadian Tire)
Halifax, NS
04.2023 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Created reports on inventory levels, trends, costs, deliveries. for upper management review.
  • Utilized warehouse management systems software for tracking products from receipt through shipment.

Client Service Professional

H&R BLOCK
Bedford, NS
02.2023 - 05.2024
  • Provided exceptional customer service to resolve client issues promptly and effectively.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.
  • Handled inbound customer inquiries via phone and email in a timely manner.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

Front Store Cashier

Shoppers Drug Mart
Dartmouth, NS
09.2022 - 05.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer questions and provided store information.

Supervisor

Down East Hospitality Inc.
Dartmouth, NS
05.2022 - 03.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Sales Associate

Winners (TJX)
Sydney, NS
10.2021 - 01.2022
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Post baccalaureate diploma in Business Management -

Cape Breton University
12.2022

Bachelor's Degree in Science -

Ambala Cantt
07.2018

Skills

  • Team Leadership
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Time Management
  • Business Development

Certification

Fundamentals of Income Tax

CPR /AED/ First- Aid

Safecheck advanced Food safety certification program

Diploma in computer software

Additional Information

Self-motivated, Creative, Adaptable

Languages

English

Languages

English
Native/ Bilingual
hindi
Native/ Bilingual
Punjabi
Full Professional

Timeline

Manager

Party City (Canadian Tire)
04.2023 - Current

Client Service Professional

H&R BLOCK
02.2023 - 05.2024

Front Store Cashier

Shoppers Drug Mart
09.2022 - 05.2023

Supervisor

Down East Hospitality Inc.
05.2022 - 03.2023

Sales Associate

Winners (TJX)
10.2021 - 01.2022

Post baccalaureate diploma in Business Management -

Cape Breton University

Bachelor's Degree in Science -

Ambala Cantt

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Ravina Saini