Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Rahul Gupta

Technical Support Consultant
Etobicoke

Summary

CompTIA A+ certified and Qualified Advanced Technical Support Specialist with 1.5 years+ of helpdesk and customer service experience. A hardworking and passionate job seeker with strong organizational skills eager to secure an IT Technical support position. Ready to help the team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Rogers Communications
06.2021 - Current
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and mesh network.
  • Monitored systems in operation and quickly troubleshot errors.
  • Accurately processed and documented call transactions using tracking software
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Helped end users to create, and set up new email accounts, and troubleshoot existing accounts in different email clients Such as Microsoft Outlook, O365, and Apple Mail.
  • Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.

Field Service Technician

Bell Canada
05.2019 - 05.2021
  • Installed cabling, wireless routers, switches and telephone systems for data communications networks.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
  • Dressed and installed fiber and copper cabling and hardware.
  • Performed tracing and patching operations for copper networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.

Education

Diploma - Computer Systems Technician-Networking

St. CLAIR COLLEGE
Toronto, ON

Skills

  • Hands-on experience MacOS, Linux and Windows
  • OSI model, Firewalls, cyber-attacks, vulnerabilities, IDS/IPS fundamentals
  • Understanding of core hardware devices
  • Application Support such as MFA, MS office, web browser, email applications,
  • Proficient in MS Office
  • Troubleshooting Network Issues
  • Excellent knowledge about cyber security threats and preventions
  • Email account set up and troubleshooting
  • Problem-solving skills
  • Strong written and verbal communication skills
  • Support ticketing systems
  • Install and troubleshoot Windows XP, 7,8,10
  • Hardware and Software Repair
  • Remote Technical Assistance
  • Performance Optimization

Additional Information

Preparing for CompTIA Networking+



Certification

  • CompTIA A+ - September 2022
  • Completed ServiceNow course on LinkedIn Learning.
  • Completed Microsoft 365 Essential Training for Administrator on LinkedIn Learning.

Timeline

Technical Support Specialist

Rogers Communications
06.2021 - Current

Field Service Technician

Bell Canada
05.2019 - 05.2021

Diploma - Computer Systems Technician-Networking

St. CLAIR COLLEGE

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Rahul GuptaTechnical Support Consultant