RAVI KUMAR CHOPRA
15,SUNNYVALE GATE , BRAMPTON,ON
Summary
Dynamic leader with a proven track record at RADHEY CAFE, enhancing operational efficiency and customer satisfaction. Excelled in team collaboration and problem-solving, significantly improving service quality. Skilled in organization and communication, adept at fostering positive relationships and driving business success.
Overview
24
24
years of professional experience
Work History
MOVING COMPANY
Self Made Moving
01.2025 - Current
- Loading & unloading trucks with furniture & other house hold stuff & house keeping
Restaurant Owner
RADHEY CAFE
06.2017 - 12.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Supervised daily activities of restaurant and [Number] employees.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Developed and implemented comprehensive business plan to maximise restaurant success.
SALES PERSON & SUPERVISIOR
PREM MOTORS PVT LTD
01.2008 - 03.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
FOAM &MATTRESSES
Self-employeed
04.2003 - 03.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Store Supervisor&sales Person
Pastonji Icecream
04.2001 - 03.2003
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Maintained strict adherence to budget, minimizing unnecessary expenses.
Education
MBA - SALES & MARKETING
JAIPUR NATIONAL UNIVERSITY
JAIPUR,RAJASTHAN INDIA03-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
- Excellent communication
- Time management
Languages
Hindi
Native or Bilingual
English
Limited Working
status-work permit & availability Full Time
my status that work permit still january 2027
Timeline
MOVING COMPANY
Self Made Moving
01.2025 - Current
Restaurant Owner
RADHEY CAFE
06.2017 - 12.2024
SALES PERSON & SUPERVISIOR
PREM MOTORS PVT LTD
01.2008 - 03.2017
FOAM &MATTRESSES
Self-employeed
04.2003 - 03.2008
Store Supervisor&sales Person
Pastonji Icecream
04.2001 - 03.2003
MBA - SALES & MARKETING
JAIPUR NATIONAL UNIVERSITY
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