Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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Ravi Kiran Goud

North York,ON

Summary

Highly proactive manager with 5 years of experience in team leadership in Food industry. Background includes management, Sales and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Accomplished Restaurant Manager with a proven track record at Basmati Indian Cuisine, enhancing operational efficiency and customer satisfaction. Expert in inventory control and fostering team unity, demonstrated through reduced staff turnover and optimized resource management. Skilled in customer engagement and staff development, achieving significant improvements in service quality and team performance. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Highly proactive manager with 5 years of experience in team leadership in Food industry. Background includes management, Sales and customer service in fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Basmati Indian Cuisine
06.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Assistant Manager

McDonald's Restaurant
02.2019 - 04.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Shift Management
  • Staff Scheduling
  • Schedule Coordination
  • Supervisory skills
  • Recruitment
  • Kitchen equipment operation and maintenance
  • Customer Service

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Full Professional

Certification

  • Food Handler Certificate
  • Smart Serve Certificate


Timeline

Restaurant Manager

Basmati Indian Cuisine
06.2021 - Current

Assistant Manager

McDonald's Restaurant
02.2019 - 04.2021

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Ravi Kiran Goud