Ravi Verma

- Provided on-site tech support in Edmonton and remote assistance for 4 other offices.
- Served as main contact for all computer-related issues, ensuring quick resolutions and user satisfaction.
- Maintained precise documentation in the ITSM system.
- Handled IT operations documentation and administrative tasks.
- Managed AD user accounts, mailboxes, and applications, including account adjustments, password resets, and permissions.
- Resolved email issues and assisted with staff phones and iPads.
- Performed troubleshooting for desktops, laptops, mobile devices, telephones, network connections, file permissions, storage, and printers.

- Offered phone and chat-based assistance to resolve network issues.
- Provided tech support for Windows 7, 10, and Office 2010, 2016, and deployed Office 365 solutions.
- Executed IMAC services for hardware and software.
- Conducted formatting and upgrades of MS Windows OS.
- Set up and maintained user accounts, including password management and file security.
- Facilitated the setup and deployment of desktops, laptops, and printers.
- Diagnosed and resolved software and hardware issues.
- Addressed OS and virus-related problems.
- Maintained records of accomplishments in a high-volume ticketing system, prioritizing tasks accordingly.