Ravi Toor
Director
Mississauga,ON
Summary
Dynamic Director oversees every facet of project implementation with strong project management and decision-making skills. Brings comprehensive knowledge of branch banking operations, financial advice, financial products, regulations and information technology. Skilled at coordinating strategic vision, new technologies and market trends and data analysis with agile delivery of high-impact enhancements for users, clients and overall operational effectiveness.
Overview
20
20
years of professional experience
Work History
Director – Frontline Tools & Enablement, ECRM (SF)
Canadian Imperial Bank of Commerce
01.2020 - Current
- Delivery leader on multiple enterprise initiatives leveraging Salesforce to build client and user centered sales and regulatory enhancements spanning across CIBC organizational lines of business and client channels
- Boosted client and partner satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees and users to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on end-users and business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Worked closely with organizational leadership and COE to guide operational strategy.
- Cultivated and strengthened lasting partner relationships using strong issue resolution and dynamic communication skills.
Director – Business Analysis (Technology)
Personal & Small Business Technology
01.2013 - 01.2019
- Managed requirements for transformation initiatives related to branch transaction, advisory, sales planning and contact management/CRM platforms (e.g. AML, Remote Deposit Capture, Capital Markets FX Initiatives, Banking Centre Controls)
- Effectively interpreted business needs into clear technology requirements based on Business & Technology SME knowledge throughout SDLC.
- Provided flexible solutions to business partners considering scope, strategic direction, short-term needs, and available funding
- Managed a team of multi-discipline Business Analysts that provided end-to-end project delivery in both waterfall and agile environments.
- Maintained post-implementation technology ownership and business support of all platforms
- Supported training and communication activities by providing direction and content based on end-user needs.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. Top-tier/exceptional manager results achieved based on annual employee surveys.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Education
MBA - International Business
York University
Toronto, OntarioBBA - Finance
York University
Toronto, OntarioCanadian Securities Course -
Skills
- Business Planning
- People Management
- Creativity and Innovation
- Product Development
- Stakeholder Engagement
- Regulatory Compliance
- Customer Relationship Management
- Change Management
- Information Technology Management
- Process Improvement
- Flexible and Adaptable
- Critical Thinking
Awards
Innovator Award (Digital & Frontline Enablement) - 2022
Recipient of the Innovation Award based on delivery excellence of a organization level cross-functional program that involved building a new platform to support FCAC regulations and decommission on an existing platform. Lead the team as both Business and Technology integration SME for a successful implementation and full user adoption.
Hobbies and Interests
- Travelling
- Supporting family small business
- New technologies and apps
Languages
English
Native or Bilingual
French
Limited Working
Punjabi
Full Professional
References
References available upon request
Timeline
Director – Frontline Tools & Enablement, ECRM (SF)
Canadian Imperial Bank of Commerce
01.2020 - Current
Director – Business Analysis (Technology)
Personal & Small Business Technology
01.2013 - 01.2019
MBA - International Business
York University
BBA - Finance
York University
Canadian Securities Course -
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