Ravikumar Thakar
Team Lead
Toronto,ON
Summary
Organized and results-driven team leader with over 7 years of experience in fraud prevention and AML compliance within FinTech and BPO sectors. Known for building strong rapport, inspiring trust, and guiding teams toward regulatory and organizational goals. Skilled in transaction monitoring, investigation, and compliance reporting, with a demonstrated ability to collaborate effectively with co-management and executive leadership. A proficient trainer and mentor dedicated to sharing expertise and ensuring adherence to best practices in AML and compliance operations. Technically adept with Microsoft Office and AML software tools, bringing a proactive and strategic approach to risk management.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Languages
6
6
Certificates
Work History
Team Lead, Aquiring Fraud
Revolut Technologies India Pvt Ltd
India
12.2023 - 04.2024
- Managed up to 15 Fraud analysts while working as Team lead
- Oversee efficiency of agents assigned (AHT, Quality, SL, Schedule Adherence)
- Quality and Productivity improvement through outlier management plan and performance improvement plan
- Conduct coaching, mentoring, training, and performance management for team
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Understand new fraud trends to mitigate potential fraud, money laundering and improve customer experience
Team Leader for Fraud Prevention Process
TTEC INDIA
Ahmedabad
07.2019 - 12.2023
- Manage up to 70 agents and 3 team leaders while working as In charge senior Team lead
- Managed up to 20 agents while working as a Team lead
- Oversee efficiency of operational processes (AHT, Quality, SL, Schedule Adherence)
- Oversee efficiency of the agents assigned (AHT, Quality, SL, Schedule Adherence)
- Quality and Productivity improvement through outlier management plan and performance improvement plan
- Provide tool suggestions to improve user and agent experience
- Analyze all opportunities and recommend ways to improve efficiency and reduce costs
- Analyze compromised accounts, identify root cause, find out loopholes and exploit and highlight clients to improve machine learning model
- Conduct coaching, mentoring, training, and performance management for the team
- Ensuring the policies and procedures are followed
- Own projects requested by client end to end
- Help supervisor in creating Bi-weekly business review, Monthly business review and Quarterly business reviews
- Interact with the partner manager team for policy changes, performance management of site, adherence of SOP, etc
- Prepare required weekly, monthly, and Annual reports and do required data analysis.
Fraud Prevention Specialist
TTEC INDIA
Ahmedabad
05.2017 - 07.2019
- Analyze the data set from the log of the activities done by the user and identify fraudulent activity such as account take over (ATO), chargeback, collusion, friendly fraud, money laundering etc
- Monitor real time queues and identify high risk transactions within the business portfolio
- Own investigation end to end and take necessary actions for the compromised accounts and make the user's account as it was as per the guided steps provided by client
- Issue refunds using client tools to the users using tool if monetary loss to the user because of account take over
- Quantitative analysis and data mining to understand fraud and its impact
- Maintain fraud analysis models to improve efficiency and effectiveness of machine learning model
- Determine existing fraud trends, behaviors, and patterns by analyzing accounts and transaction patterns.
Sr. Service Engineer
Endeavours Instruments Pvt. Ltd
Ahmedabad
09.2015 - 07.2016
- Development of demonstrations of new products to WOW clients and consumers
- Validation of product performance at customer sites (held tests)
- Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems
- Work with developers to troubleshoot programming errors(Automatic weighbridge)
- Providing support to colleagues and customers for software issues.
Education
Post-graduate Certificate - Cybersecurity & Threat Management
Seneca Polytechnic
Toronto 01.2025 - Current
Post Graduate Certificate - Project Management
Fleming College Toronto
Toronto 04.2024 - 12.2024
BBA - Information System Management
Sardar Patel University
V V Nagar 06.2020 - 05.2023
Diploma in Electronics and Communication -
Nirma University
Ahmedabad 07.2012 - 06.2015
SSC -
B V Patel High School
Vatadara 04.2007 - 03.2008
Skills
Operations Management, People Management
Performance monitoring & Improvement
Resource Allocation
Quality Control
Stakeholder Management
Coaching and Mentoring
Documentation And Reporting, Transaction monitoring
Working knowledge of Microsoft Excel, Google tools, Tableau, Jira and Zendesk
Attention to Detail , Complex Problem-Solving, Analytical Thinking
Call Center Operations
Time management abilities
Decision-Making
Process Analysis
AML, KYC, ATO, Chargeback, Payment fraud specialist
Accomplishments
- Nominated for TTEC India "Employee of the year" award for year 2021 and 2022
- Awarded "Monthly Top Lead" and "Best Team lead" award multiple times during my journey at TTEC INDIA
- Received "Top Performer" and "Best Performer" award multiple times as an agent
Additional Information
If given an opportunity I shall leave no stone unturned to satisfy the needs of the organization. Hope the above qualities will meet your requirements.
Certification
CCNA IP Addressing and Subnetting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Post-graduate Certificate - Cybersecurity & Threat Management
Seneca Polytechnic
01.2025 - Current
Post Graduate Certificate - Project Management
Fleming College Toronto
04.2024 - 12.2024
Team Lead, Aquiring Fraud
Revolut Technologies India Pvt Ltd
12.2023 - 04.2024
BBA - Information System Management
Sardar Patel University
06.2020 - 05.2023
Team Leader for Fraud Prevention Process
TTEC INDIA
07.2019 - 12.2023
Fraud Prevention Specialist
TTEC INDIA
05.2017 - 07.2019
Sr. Service Engineer
Endeavours Instruments Pvt. Ltd
09.2015 - 07.2016
Diploma in Electronics and Communication -
Nirma University
07.2012 - 06.2015
SSC -
B V Patel High School
04.2007 - 03.2008