Ravi R.
Kamloops,BC
Summary
Experienced with security protocols and maintaining safety. Utilizes keen observational skills to identify and mitigate potential threats. Strong understanding of decision-making processes in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Screening Officer
Kamloops Airport
11.2023 - Current
- Conduct thorough screening of passengers and luggage to ensure safety and compliance with regulations
- Monitor and respond to security alarms and incidents, coordinating with law enforcement when necessary
- Provide excellent customer service, assisting passengers with inquiries and ensuring a smooth screening process
Manager
Tim Hortons
05.2019 - 11.2023
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Recruited and hired qualified candidates to fill open positions
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Team Member
Tim Hortons
12.2018 - 04.2019
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Processed and retrieved customer special orders
Room Attendant
Hilton Niagara Falls Fallsview Hotel & Suites
03.2017 - 08.2018
- Welcomed guests, provided answers to questions, and anticipated guests' service needs
- Cleaned and returned vacant rooms to occupant-ready status
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to the maintenance team
- Trained newly hired room attendants on company policies, cleaning procedures, and customer service techniques
- Responded quickly to guest inquiries and delivered linens and personal care items upon request
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies
Education
General Business Studies -
Niagara College
Welland, ON04.2018
Skills
- Public safety awareness
- Stress tolerance
- Critical thinking aptitude
- Professionalism and integrity
Certification
Food Safe Serve, 2019
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Screening Officer
Kamloops Airport
11.2023 - Current
Manager
Tim Hortons
05.2019 - 11.2023
Team Member
Tim Hortons
12.2018 - 04.2019
Room Attendant
Hilton Niagara Falls Fallsview Hotel & Suites
03.2017 - 08.2018
General Business Studies -
Niagara College
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