Adobe acrobat, Office applications, Foxit, Cloud drive mapper
Ravi Parmar
IT Help Desk Analyst
Calgary,AB
Summary
Energetic IT Help Desk Analyst at a Microsoft Services Reseller company. 3+ years of experience with Windows hardware, software and network connectivity. Microsoft 365 certified in Modern Desktop Administrator Associate as well as Fundamentals. Previously worked with Ontario Provincial Police and Thunder Bay Police. Confirms resolution of assigned tickets by performing comprehensive diagnostic and follow-ups. Communicates well with both technical and non technical personnel and customers. Seeking to leverage wide spectrum of IT knowledge and tech skills to become the next IT Technician at Calgary Police Service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Team Lead - IT Help Desk Analyst
Exchange Technology Services
Calgary, AB
12.2021 - Current
- Took escalations from Tier 1 analysts
- Minimized resource and time losses by addressing employee or day to day operations issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and technical data.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Communicated regularly with supported company CEOs concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Help Desk Analyst
Exchange Technology Services
Winnipeg, MB
06.2019 - 12.2021
- Provide technical support over phone, chat messages, over remote as well as on-site sessions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Service Technician
Spectrum Telecom
Thunder Bay, ON
07.2018 - 06.2019
- Installed and Maintained radio telecommunication and computer devices in Police and Fire-fighter vehicles.
- Installed and Maintained Servers, Radio Antenna and relay systems in Ontario Provincial Police and Thunder Bay Police offices/head quarter.
Education
Associate Diploma - Industrial Instrumentation And Process Control Technician
Confederation College of Applied Arts And Technology
01.2016 - 05.2017
Skills
Communication, Customer service and Relationship building
Software
Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
Timeline
Microsoft 365 Certified: Modern Desktop Administrator Associate
06-2022
Team Lead - IT Help Desk Analyst
Exchange Technology Services
12.2021 - Current
Microsoft 365 Certified: Fundamentals
03-2021
IT Help Desk Analyst
Exchange Technology Services
06.2019 - 12.2021
Service Technician
Spectrum Telecom
07.2018 - 06.2019
Associate Diploma - Industrial Instrumentation And Process Control Technician
Confederation College of Applied Arts And Technology
01.2016 - 05.2017
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