Ravi Modi

Project: ESDC OAS Accessibility for Government of Canada

Role: Accessibility Testing Lead / SME

Project Summary: Government of Canada is launching a new portal where the citizens can apply for Benefits online. This was tested for accessibility WCAG2.1 AA compliances. Environment/Tools: ADO, WAVE, Accessibility Insights, Color Contrast Analyzer

Duration: March 2024 - Till date

Responsibilities include:

• Develop and Implement Accessibility Testing Strategies Designed and executed comprehensive accessibility testing strategies to ensure digital products comply with WCAG,2.1 AA standards
• Lead Accessibility Testing Efforts Across Projects Managed end-to-end accessibility testing lifecycle for web and mobile applications, coordinating with cross-functional teams to ensure compliance with accessibility guidelines
• Oversee Manual and Automated Testing Directed manual accessibility testing (e.g., screen readers, keyboard navigation) and integrated automated accessibility checks into Automation testing suites using tools like Axe, Lighthouse, and WAVE
• Conduct Accessibility Audits and Usability Testing Led regular accessibility audits, including manual review and user testing with assistive technologies, providing actionable insights and recommendations for improvements
• Collaborate with Cross-Functional Teams Worked closely with UX/UI designers, developers, and product managers to embed accessibility best practices in the design, development, and release processes
• Ensure Compliance with Legal and Regulatory Standards Monitored and ensured adherence to legal accessibility requirements, including WCAG2.1 AA regulations for digital platforms
• Mentor and Train Teams on Accessibility Best Practices Conducted training sessions and workshops for development, QA, and design teams on accessibility standards, tools, and inclusive design principles
• Create and Maintain Detailed Accessibility Reports Produced detailed accessibility test reports and bug documentation, prioritizing issues based on severity and impact, and tracked resolution progress
• Drive Accessibility Awareness and Advocacy Acted as an advocate for accessibility across the organization, raising awareness and promoting a culture of inclusivity in product development
• Manage Resource Allocation and Team Leadership Led a team of accessibility testers, managed task allocation, and ensured timely delivery of testing milestones, meeting project deadlines and goals
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.

Project: City of Brampton

Role: QA Process Reviewer

Project Summary: City of Brampton wanted to enhance their current QA Process and QA Governance. Assisting them to achieve their goal by setting up a QA Center of Excellence

Duration: September 2022 March 2023

Responsibilities include:

• Interviewed most of the employees at the organization and their IT Partner prior to coming up with report of recommendations
• Organized and recorded the findings from each interview and categorized them into current state, Pain Areas and recommendations
• Identified and communicated Quality (SIT) and UAT Bottleneck issues to Senior Executives
• Worked within Testing standard to identify, recommend, and implement QA Best practices and benchmarking it with Industrywide results
• Performed analytical procedures and analyses to detect unusual trends in defect leakages to production
• Carried out detailed QA audits for all types of testing - Functional, Non-Functional (Accessibility, Performance, Language etc) with agreed-upon procedures
• Presented the draft audit reports for management and executive reviews and presented during the sessions to initiate the change prescribed in the report

Project: Sobeys

Role: Testing Manager

Project Summary: Sobeys was revamping its loyalty partner to Scene +. All the brands for Sobeys and its Online retailer – Voila were impacted due to this. Helped them to launch and achieve the desired results across all stores in Canada and online in record time with 0 production issues.

Duration: January 2022 - March 2023

Responsibilities include:

• Analysis of data/issues to resolve data discrepancies reported during the BAT testing and Production issues
• Actively participated and devised best practices through Sprint Retrospective Sessions
• Calculated the Sprint velocity the Overall project, Development team, QA Team, including team members
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Mastered the art of Grooming, and Sprint planning and maintained User story backlog
• Provide periodic status reports to Project Managers and Client Test Managers (Business)
• Create documentation, including tech specs, product service descriptions, implementation guides, and reference manuals
• Manage all aspects of projects, including planning, writing, review process, coordination of other departmental resources, and publication
• Develop procedural documentation such as Standard Operating Procedures
• Collaborate with the Application Development team in enforcing mandatory documentation for every project
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Setup the Test Case templates for the development teams
• Managed a team of skilled test engineers, providing guidance and support to ensure consistently high-performance levels.
• Continuously updated knowledge of industry best practices and emerging technologies to maintain a competitive edge in the field of software testing management.
• Collaborated with cross-functional teams to identify areas for improvement in software design, leading to more efficient solutions.
• Implemented automated testing tools to expedite the testing process, reducing manual efforts while maintaining accuracy.
• Conducted thorough performance evaluations for team members, offering constructive feedback and opportunities for growth.
• Reduced product defects by developing and enforcing rigorous testing standards throughout the development process.
• Facilitated strong relationships with stakeholders by keeping them informed about project progress and addressing any concerns promptly.

• Responsibilities included:
• Joined as a project manager role to plan, schedule and execute all stages of Wealth Management Client Onboarding project
• Excelled in guiding the work of QA and UAT teams
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS)
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
• Developed Metrics used to define goals for MVP and sprints
• Led Brainstorming sessions for new initiatives
• Identified Risk and formulated mitigation plans

• Responsibilities included:
• Drafted in-depth test cases for various applications for GP Account-Payable using IBM Datacap Desktop, IBM Datacap studio, FileNet Applications
• Provided Analysis for Planned Project activities and new initiatives
• Provided Day-to-day Operational support to the for the all the stakeholder teams
• Created Technical and functional support document for the business, focusing on the new enhancements and knowledge areas
• Provided Post-Implementation support including monitoring applications and the steady processing of the batches using the STP routes
• Assisted the development teams, IT teams, Product Owners in the Production release by ensuring the final QA Certification post deployment on Production environment
• Involved in Day-to-day Testing activities like Writing test cases, Execution, Reporting
• Prepared QA Signoff Documents for all the stages of the QA Lifecycle SIT Testing, UAT Testing, Production validation testing
• Tracked and mitigated the risks involved, and suggested necessary preventive and corrective actions
• Created Mock Invoices to help test new features in the IBM Datacap Desktop targeting the specific test

• Responsibilities included:
• Work with Product Management to define and develop use cases
• Develop or edit Development documentation by reviewing technical documents, interviewing developers, technicians and business users
• Acted as an individual Tester, Test Lead for the entire duration of the project
• Worked closely with Automation test lead, to successfully implement Automation
• Prepared test strategy document, Test plan and got it approved from the stakeholders with minimum rework
• Work closely with Development Engineers, Quality Engineers, Product Management, Release Managers, and Co-writers
• Provide support to contract Program Manager, as necessary
• Drafted in-depth test cases for various aspects of Mortgage banking Software for EQ Bank
• Identified testing automation scope and the Automation Feasibility
• Identified process improvement areas to enhance efficiency

• Responsibilities included:
• Responsible for entire testing for Small Business Banking website implementation for TD Bank
• Acted as an individual Tester, Test Lead, Scrum Master for the entire duration of the project
• Coordinated with various teams for Test data requirements, API Testing, Datamart Testing
• Assisted with the Scenario creation, Feature files creation to support Automation
• Worked closely with Automation test lead, to successfully implement In-Sprint Automation
• Supported other teams across the TD Bank with production launches with QA related activities
• Involved in Day-to-day Testing activities like Writing test cases, Execution, Reporting
• Assisted and undertook Accessibility testing through JAWS and WAT
• Prepared QA Signoffs at critical stages of the QA lifecycle BAT Testing, PAT Testing, Staging
• Mastered the art of Browser testing using Google Chrome, Firefox, Safari and IE11

• Responsibilities included:
• Responsible for complete maintenance of the Program Trading Application for Citibank Equities
• Involved in Requirements Gatherings, Functional Testing, Regression Testing, User Acceptance Testing
• Coordinate with various teams for Production Deployment and Production Support in handling Production issues
• Writing test cases for unit level testing, and integration testing
• Build testing strategies and Creating standard guidelines for User Interface Testing
• Involved in test scripts development and coordinated with development team to fix bugs
• Create Test cases for GUI, Unit Testing, Functionality Testing, Integration Testing and Compatibility Testing
• Coordinate with developers and system engineers to fix application defects
• Analyze test specifications and perform manual testing
• Accountable for analyzing requirements during the requirements analysis phase of Projects

• Responsibilities included:
• Providing ideas or solutions to the clients, debriefing them on results and recommendations by performing research
• Coordinate with Release Teams, explaining clients needs in terms of flowcharts, diagrams, Use cases
• Preparing:
• BRDs and FRDs
• Release Definition for new version and conducting tests
• Performing UAT at the time of releases and providing with the certification
• Negotiating for scope and managing functions (Scheduling, tracking, control and other aspect of release oversight)
• Performing a quick sanity tests on Production right after a successful Production deployment
• Conducted Demos, JAD Sessions, and workshops to bring product awareness and evaluate / develop customized product solutions as per agreed business definitions
• Manage team by performing task allocation, performance appraisal, status calls, review meetings and preparing weekly productivity dashboard

• Responsibilities included:
• Create Test cases for GUI, Unit Testing, Functionality Testing, Integration Testing and Compatibility Testing
• Coordinate with developers and system engineers to fix application defects
• Analyze test specifications and perform manual testing
• Accountable for analyzing requirements during the requirements analysis phase of Projects
• Preparing: Test scenarios, Test Plans, Test cases
• Signoffs from Quality Analyst perspective
• Supported numerous Post Production daily activities and issues
• Performing a quick sanity tests on Production right after a successful Production deployment

• Responsibilities included:
• Involved in Requirements Gatherings, Functional Testing, Regression Testing, User Acceptance Testing
• Coordinate with various teams for Production Deployment and Production Support in handling Production issues
• Writing test cases for unit level testing, and integration testing
• Build testing strategies and Creating standard guidelines for User Interface Testing
• Involved in test scripts development and coordinated with development team to fix bugs
• Create Test cases for GUI, Unit Testing, Functionality Testing, Integration Testing and Compatibility Testing
• Coordinate with developers and system engineers to fix application defects
• Analyze test specifications and perform manual testing

• Responsibilities included:
• Providing ideas or solutions to the clients, debriefing them on results and recommendations by performing research
• Coordinate with Release Teams, explaining clients needs in terms of flowcharts, diagrams, Use cases
• Prepared BRDs, Test strategy document, Testing Matrix, Requirement Traceability Matrix, Security Testing Matrix
• Performing UAT at the time of releases and providing with the certification
• Negotiating for scope and managing functions (Scheduling, tracking, control and other aspect of release oversight)
• Performing a quick sanity tests on Production right after a successful Production deployment
• Conducted Demos, JAD Sessions, and workshops to bring product awareness and evaluate / develop customized product solutions as per agreed business definitions
• Supported numerous Post Production daily activities/issues
• Involved in Project Estimation and Resource planning

• Responsibilities included:
• Managed various financials reports like balance sheet, income statement, schedule of investments, cash flow statement, shareholders interest, financial highlights and notes to financial statements
• Analyzed business processes, conducted Benchmarking Study / Trend Analysis
• Day to day activities pertaining to managing petty cash