Ravi Madaan
Calgary,AB
Summary
Resourceful Network Engineer with Total Work experience of 6 Year and 3 months in IP Domain & Packet Data Networking. Passionately seeking to leverage my strong technical and interpersonal skills by being a part of a challenging and dynamic team. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Multi-tasker and Efficient in managing own franchisee, assigning tasks. Troubleshooting issue with Customer on Support Call, Had a great Experience of managing 30+ Members Team, Knowledge of TCP/IP and OSI model, Subnetting, Routing protocol, switching principles, Proven outstanding customer service skills. Previously Providing Remote Site Support & Working in 24/7 Environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SME Team Leader
Vodafone Idea Pvt. LTD.
Pune, Maharashtra
06.2020 - 04.2023
- Developed and implemented strategies to improve team performance.
- Conducted regular meetings with the SME team to review progress and address any issues.
- Motivated and coached team members to reach goals, providing constructive feedback.
- Ensured that all staff adhered to company policies and procedures while performing their duties.
- Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
- Implemented best practices for managing workloads among the SME team members according to individual skillsets.
- Configured Cisco routers and switches for LAN and WAN connectivity including VLANs, ACLs, port security, NAT, IP routing protocols, QoS, DHCP and HSRP.
- Provided technical support to customers regarding their telecom products and services.
- Configured voice over internet protocol devices such as IP phones, softphones.
- Resolved customer inquiries by providing answers in accordance with company policies and procedures.
- Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
- Coordinated with vendors for ordering necessary parts or services required for maintaining or upgrading the telecommunications system.
- Laid out cabling plans and ran through buildings to desired locations.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
- Documented hardware and software installation procedures.
- Performed regular tests on systems to keep components functional.
Packet Core Engineer
Synophic Systems Pvt. LTD.
Gurugram, Haryana
09.2018 - 05.2020
- Developed and maintained the communication infrastructure for a large enterprise network.
- Configured routers, switches, hubs and other telecommunications equipment to meet customer requirements.
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Documented all changes made to the telecom system in accordance with company policies.
- Provided technical support on voice and data networks including LANs and WANs.
- Installed VoIP systems for customers.
- Analyzed data traffic patterns to identify potential problems before they occur.
- Conducted research on new technology solutions that could improve current telecom services offered by the organization.
- Installed IP, network equipment and facilities.
- Provided support for end users.
- Maintained generators and UPS batteries for reserve power in event of power failures.
- Created network diagrams for new and existing networks.
- Verified work order information and receipt of all necessary equipment.
- Installed, maintained and supported SIP applications.
- Initiated cost reduction initiatives.
- Performed cost justifications.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Reviewed project drawings to perform installation activities according to specifications.
L1 Network Engineer
Tikona Infinet Ltd.
Noida, Uttar Pardesh
01.2016 - 09.2018
- Configured and maintained Cisco routers, switches, firewalls and other networking equipment.
- Monitored network performance to ensure high availability of services.
- Troubleshot and resolved hardware or software faults on the network.
- Deployed new network devices in accordance with company policies and procedures.
- Performed regular maintenance tasks such as patching, upgrades.
- Provided technical guidance to junior engineers for resolving complex issues.
- Implemented security measures like ACLs, VLANs, IPSec VPNs to protect the network from external threats.
- Created detailed documentation for all changes made in the network environment.
- Researched on emerging technologies to recommend solutions that improve efficiency of operations.
- Conducted capacity planning exercises to identify areas of improvement in terms of resources utilization.
- Developed scripts using Python and Bash for automating routine operations.
- Participated in meetings with stakeholders and customers to understand their requirements and provide feedback accordingly regarding feasibility and cost estimates associated with proposed projects and initiatives.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Education
Master of Science - Computer Application
Jaipur National University
Jaipur,Rajasthan08-2016
Bachelor's of Computer Application - Computer Applications Development
Trinity Institute Of Professional Studies
Dwarka,Delhi06-2014
Skills
- Coaching and Mentoring
- Stakeholder Management
- Strategic Thinking
- Training and mentoring
- Research capabilities
- Problem-solving aptitude
- Project Planning
- Adaptability and Flexibility
- Experience in leadership
- Team building
- Problem-Solving
- Relationship Building
Certification
- CCNA/CCNP Certified
- CLOUD COMPUTING
- CYBER SECURITY
Accomplishments
Multi PLMN Integration Active Partcipation in Vodafone Idea Mergeing
Largest IN Consolidation Program on Global Level
Employee of the Month/Year
Languages
English
Professional
Hindi
Full Professional
Punjabi
Professional
Timeline
SME Team Leader
Vodafone Idea Pvt. LTD.
06.2020 - 04.2023
Packet Core Engineer
Synophic Systems Pvt. LTD.
09.2018 - 05.2020
L1 Network Engineer
Tikona Infinet Ltd.
01.2016 - 09.2018
Master of Science - Computer Application
Jaipur National University
Bachelor's of Computer Application - Computer Applications Development
Trinity Institute Of Professional Studies
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