Ravi K
Kitchener
Summary
To explore my potential to the Zenith of my capabilities by carrying a niche for myself with suitable ways of indigenous spontaneity. To achieve excellence through professionalism, teamwork and mission oriented approach. To have a cutting edge by continuous learning, research and improvement.
Overview
15
15
years of professional experience
Work History
Asst. Professor Front Office
CHANDIGARH GROUP OF COLLEGES
08.2018 - Current
- Company Overview: Recognized with Punjab Technical University and NCHMCT
- Responsible for teaching theory and practicals of front office department to each semester (as per time-table schedule)
- To make students aware about the industries new trends
- ClassCounsellor for Bhmct AICTE
- Taking Theory and Practical Lectures of Following Subjects in PTU and NCHM: FRONT OFFICE (Bhmct 1,2,3,4), FRONT OFFICE (NCHM 1,3,5), HUMAN RESOURCES MANAGEMENT, F&B CONTROL, RESEARCH, COMMODITY COSTING, TOURISM
- Permanent member of DISCIPLINE MANAGEMENT TEAM of our college
- Recognized with Punjab Technical University and NCHMCT
Asst. Professor Front Office
KC GROUP OF COLLEGES
08.2016 - 07.2018
- Company Overview: Recognized with Punjab Technical University and NCHMCT
- Operating HOD for front office department for more than one year
- Responsible for teaching theory and practicals of front office department to each semester (as per time-table schedule)
- To make students aware about the industries new trends
- Incharge for preparation of students uniform and distribution
- Teaching extra subjects like Communication, F&B Management, Food Control And Personality Development
- Recognized with Punjab Technical University and NCHMCT
FRONT OFFICE EXECUTIVE
Hotel Ramada Jalandhar City Centre
08.2015 - 07.2016
- Handling the entire operation of Front Office Department
- Reporting to Front Office Manager
- Responsible for compilation of Night audit on time with correct postings
- Responsible for taking rounds of the hotel during night shifts
- Responsible for solving guest problems and issues if any
- Responsible to meet and greet important VIP arrivals and departures
- Responsible for maintaining the track of High Balance and partial settlement
- Responsible for the clearance of Bill on holds
- Responsible for making the departmental roster
- Completely responsible for any type of corporate movement in the hotel
- Taking care for the lay-over and the group movement as well
Team Leader Front Office
The Lalit Chandigarh
04.2014 - 07.2015
- Reporting to Front Office Manager
- Responsible for compilation of Night audit on time with correct postings
- Responsible for solving guest problems and issues if any
- Responsible to meet and greet important VIP arrivals and departures
- Responsible for maintaining the track of High Balance and partial settlement
- Responsible for the clearance of Bill on hold
NIGHT TEAM LEADER
7/11 Retail Stores
05.2012 - 02.2014
- Company Overview: Located in Singapore
- Reporting to the Area Manager of Store
- Looking after for the entire Store in the night
- Responsible for Stock Maintaining and ordering to keep everything on the track
- Responsible for taking a decision in the night which is suitable for the organization
- Looking after for the audit completion on time and correctly
- Helping the cashiers and associates in the daily operations as well
- Looking after for the security of the store and the safety of the customer
- Located in Singapore
Front office cashier
Hotel Country Inn and Suites by Carlson
08.2011 - 04.2012
- Company Overview: Managed by CDMS
- Responsible for cashiering of day to day operation of entire front office department
- Involved in the set-up of the OPERA PMS in the hotel
- Involved in feeding the categories of the room in the system with their individual features
- Involved in the snagging of the rooms & the public areas
- Involved in designing the interiors of the Front Office department
- Responsible for doing the Night Audit during the night shifts
- As I was in the pre-opening team I was involved in the designing of the reception, travel desk & the bell desk including the business center
- Managed by CDMS
Front Office Associate
Mapple Emerald New Delhi
06.2010 - 08.2011
- Register guests and assigns rooms
- Assists in preregistration and blocking of rooms for expected reservations
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
- Presents options and alternatives to guests and offers assistance in making choices
- Responsible for maintaining guest room key records
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc
- Uses proper telephone etiquette
- Reports any unusual occurrences or requests to the manager or assistant manager
Job Trainee
Hotel Victoria Continental Inn Dharmapur
10.2010 - 03.2011
- Overall knowledge of FRONT OFFICE operations like documentation, filing, calls handling, A&D, Month end reports filing, Courtesy calls to in-house guests and many more
Vocational Trainee
Hotel Park Plaza Gurgaon
08.2010 - 09.2010
- Taking guests for property rounds, showing rooms of different categories, handling internal calls, front office report submission to accounts department and reimbursement of vouchers against imprest money, knowledge of FRONT OFFICE operations like documentation, filing, calls handling, A&D, Month end reports filing, Courtesy calls to in-house guests
Industrial Trainee
Hotel Park Plaza Gurgaon
01.2010 - 06.2010
- Overall knowledge of hotel functioning in all major four departments like front Office, House Keeping, F&B production and F&B Service
- Was trainee in Training department of hotel for one month in which I experienced maintaining duty roster for 67 trainees in hotel
- Also to man trainees in each operational department of the hotel
Education
Bachelor Of Hotel Management & Catering Technology & tourism -
NALANDA INSTITUTE OF HOTEL MANAGEMENT
Hissar, HaryanaSkills
- MS Office (Word, Excel, Power Point)
- Windows (2000, ME, XP, Vista, 07, 08, 81, 10)
- HOTEL OPERATION SOFTWARE – OPERA
- MICROS
- TOUCHE
- IDS
- CHAMPAGNE
- FIDELEO
- HOST
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Extra-Curricular Activities
Participated in college Volleyball inter-school sports competition. Headboy of school and march leader on occasions like Republic day and Independence day. Actively taken part in Group Discussions and Debate Competitions in College Level. Volunteer Blood Donor from past 7 years. Member of Judge Teams in various FOOD PRODUCTION theme events.
Personal Information
Nationality: INDIAN
Disclaimer
I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given above is found false/incorrect, my candidature is liable to be rejected.
Trainingexposure
- Job Trainee, Hotel Victoria Continental Inn Dharmapur, 10/01/10, 03/31/11, Overall knowledge of FRONT OFFICE operations.
- Vocational Trainee, Hotel Park Plaza Gurgaon, 08/01/10, 09/30/10, Taking guests for property rounds.
- Industrial Trainee, Hotel Park Plaza Gurgaon, 01/10/10, 06/30/10, Overall knowledge of hotel functioning in all major four departments.
Timeline
Asst. Professor Front Office
CHANDIGARH GROUP OF COLLEGES
08.2018 - Current
Asst. Professor Front Office
KC GROUP OF COLLEGES
08.2016 - 07.2018
FRONT OFFICE EXECUTIVE
Hotel Ramada Jalandhar City Centre
08.2015 - 07.2016
Team Leader Front Office
The Lalit Chandigarh
04.2014 - 07.2015
NIGHT TEAM LEADER
7/11 Retail Stores
05.2012 - 02.2014
Front office cashier
Hotel Country Inn and Suites by Carlson
08.2011 - 04.2012
Job Trainee
Hotel Victoria Continental Inn Dharmapur
10.2010 - 03.2011
Vocational Trainee
Hotel Park Plaza Gurgaon
08.2010 - 09.2010
Front Office Associate
Mapple Emerald New Delhi
06.2010 - 08.2011
Industrial Trainee
Hotel Park Plaza Gurgaon
01.2010 - 06.2010
Bachelor Of Hotel Management & Catering Technology & tourism -
NALANDA INSTITUTE OF HOTEL MANAGEMENT
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