Overview
Education
Skills
References
Certification
Customer Service Experience
Timeline
Generic

Ravi Ravi

SCARBOROUGH,ON

Overview

1
1
Certification

Education

2 Years Diploma - Computer Programming

Lambton College
04.2019

Skills

  • Crisis Management
  • Customer Service and security
  • Security Training to co-workers
  • Respect the diversity
  • Managing the mental health & aggressive behavior
  • Process Improvement
  • Complex Problem Solving
  • Leadership & Team Building
  • Health & Safety Procedures
  • CCTV monitoring
  • Time Management
  • Emergency Management
  • Trespass to property Act

References

Available upon request.

Certification

  • Licensed Security Guard
  • CPR and First-Aid Certification
  • Use of Force Training Certification
  • Handcuffs and Baton Certification
  • AED Defibrillator
  • Overdose Prevention
  • Managing Aggressive and Mental Health Behavior
  • Smart Serve Ontario Certification
  • Non-Violent Crisis Intervention Certification
  • Work Health and Safety Certification
  • Management of Resistive Behavior Certification
  • OACP Certificate Police
  • Ontario Driver License of category-G, AZ

Customer Service Experience

  • TCHC Supervisor, Primary Response/G4S Security, 12/01/17, 09/30/21, Conducted security checks and inspections of building entrances and exits, ensuring a secure environment paired with exceptional customer service for all residents and visitors., Performed building patrols, identified abnormalities, and reported findings to the designated authority, maintaining clear communication and superior customer service., Responded to emergencies in coordination with Toronto police and the Community Safety Unit, ensuring that prompt action was taken while upholding excellent customer service standards., Reported daily logs and incidents including accidents and medical emergencies with accuracy and efficiency, providing a swift customer service response to all concerns., Checked badges of employees and visitors, verifying authorization and facilitating a smooth entry process to enhance overall customer service experience., Handled situations involving substance abuse and overdose with professionalism and empathy, ensuring that each response was managed with a strong focus on customer service.
  • TCHC Tactical Guard, Star Security, 12/01/21, Present, Investigated onsite incidents, noise complaints, and disputes, consistently maintaining a calm and respectful approach that reinforced outstanding customer service., Provided onsite training for the security team, emphasizing law enforcement, safety protocols, and best practices in customer service., Exhibited excellent knowledge of elevator operations, fire alarm systems, and building layouts to ensure efficient management and reliable customer service in all situations., Reported service requests both urgent and non-urgent to the Client Care Centre or onsite service staff, ensuring timely resolution and continuous customer service support., Demonstrated a thorough understanding of the Trespass to Property Act, ensuring all interactions were lawful and reflective of high customer service standards., Delivered exceptional service while respecting the diverse needs of individuals, fostering an inclusive environment and prioritizing customer service regardless of age, race, culture, gender, customs, or beliefs.
  • Respite/Hospital Supervisor, GardaWorld Security, 02/01/24, Present, Provided the best customer service while delivering tactical security services to Toronto Respite Centers, conducting patrols, and responding to emergency, security, and law enforcement calls., Maintained the highest level of confidentiality at all times, ensuring sensitive information was handled with professionalism and the best customer service standards., Conducted coaching and performance reviews, encouraging and motivating team members to improve both customer experience and employee satisfaction, ensuring the best service standards for both staff and clients., Performed multi-tasking duties, delivering the best customer service while managing access control duties, such as checking badges, issuing employee passes, and managing visitor access with a focus on safety and customer care., As a Security Supervisor for the City of Toronto, provided the best customer service by assisting staff and clients, ensuring their needs were met while maintaining security protocols and a safe environment., Ensured the best customer service by collaborating with staff and management to resolve issues, improve security protocols, and ensure smooth operations across all areas of responsibility., Led by example in providing the best customer service, fostering a positive and safe environment for clients, staff, and visitors while ensuring adherence to safety measures and policies.
  • Truck Operator (USA/Canada), ULS/Everest Transport, 12/01/21, 07/31/24, Delivered high-level customer service by maintaining clear and consistent communication with clients and dispatchers, ensuring their needs were met efficiently during transportation., Provided timely and courteous assistance to clients, resolving issues and adjusting schedules to exceed their expectations and ensure customer satisfaction., Managed customer concerns, including changes in delivery schedules, by maintaining a customer-focused approach and providing effective, solution-oriented responses., Performed multi-tasking duties by delivering outstanding customer service while handling access control responsibilities, including badge checks, employee passes, and issuing visitor passes., Assisted fellow drivers on the road, offering support and guidance to ensure safe and timely deliveries, demonstrating a collaborative approach to service excellence.

Timeline

2 Years Diploma - Computer Programming

Lambton College

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