Receptionist
Bil Lee's
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
