Raven Loh

Welcomed guests at Luggage Drop-Off and Check-In for embarkation.

Processed 600+ check-ins, instructing on Security Clearance procedures.

Verified passenger information with cruise line representatives to address discrepancies.

Ensured safety compliance by working with port authorities.

Helped debarking guests find luggage and transportation options.

Checked in 100+ guests for bags, facilitating smooth flight operations.

Provided assistance with seat changes while advising on fare prices and restrictions.

Worked with Reservations Support Desk to manage flight rebookings during disruptions.

Liaised with Gate Operator and Flight Crew about Guest Count and baggage concerns.

Updated knowledge on airline class fares and service changes.

Streamlined client Covid-19 test submissions, achieving successful database integration.

Advised clients to reach out to FlyClear and FedEx for efficient test package delivery.

Integrated virtual interpreters during calls for enhanced support in swab collection.

Helped clients rebook appointments and reorder test packages through FlyClear helpline.

Educated customers on promotions and tailored product information to needs.

Assisted couples and families with gift registry management for events.

Guided guests in processing online and curbside orders, achieving average of 10 purchases.

Executed cashier tasks such as transactions, refunds, price matching, and carry outs.