Raven Kean
Chilliwack
Summary
Adept at fostering continuous learning and improvement at Westland Insurance, I leveraged strong analytical skills and strategic thinking to enhance project outcomes and efficiency. My background in training and mentoring, combined with a knack for creative solutions, propelled team productivity and client satisfaction, underscoring my results-driven approach.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert Lead, Acturis
Westland Insurance
09.2022 - Current
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Improved project outcomes with application of advanced analytical skills to solve complex problems.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Commercial Insurance Agent
Westland Insurance
09.2021 - 09.2022
- Offered detailed information about products and binding coverage.
- Reduced errors in policy documentation by meticulously reviewing contracts before submission to underwriting teams.
- Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards..
- Assisted clients in navigating the claims process, advocating on their behalf and securing fair settlements.
Commercial Processing Lead
Westland Insurance
09.2021 - 09.2022
- Mentored and trained new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Auto Insurance Agent
Westland Insurance
01.2021 - 09.2021
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
Education
BBA - Business
University of British Columbia
Kelowna09.2014
Skills
- Training and mentoring
- Strong analytical skills
- Strategic Thinking
- Teamwork and Collaboration
- Creative solutions
Timeline
Subject Matter Expert Lead, Acturis
Westland Insurance
09.2022 - Current
Commercial Insurance Agent
Westland Insurance
09.2021 - 09.2022
Commercial Processing Lead
Westland Insurance
09.2021 - 09.2022
Auto Insurance Agent
Westland Insurance
01.2021 - 09.2021
BBA - Business
University of British Columbia
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