Raven Karjalainen
Etobicoke,ON
Summary
An experienced, senior-level professional with a strong history of driving dynamic product sales, managing client relationships, and substantially increasing revenues, I stand to significantly contribute to your objectives in this position. My experience in identifying new business opportunities, cultivating and maintaining relationships with executive business partners, and spearheading effective sales and market penetration strategies positions me to greatly impact your organization. By leveraging expertise and insight to implement forward-thinking and strategic business development solutions, I excel at connecting with key decision-makers and quickly building profitable, lasting partnerships that sustain revenue growth.
Overview
20
20
years of professional experience
Work History
Creative Director
Raven Luxury Events Inc
11.2021 - Current
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Monitored industry trends to keep creative materials fresh and engaging.
- Developed strategic communication and marketing plans.
- Led team of designers to create comprehensive corporate identity system.
- Negotiated contracts with vendors and suppliers to establish timely delivery of materials and achieve mutually beneficial agreements.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Created creative briefs and timeline to manage creative process from concept to completion.
- Formulated and monitored budgets to manage expenses and control costs.
- Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
Account Manager
Urban Waste Recycling
03.2018 - 10.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Revenue Grow through managing existing and new business
- Effectively use Urban Waste Recycling sales productivity software tools (i.e. Trux, Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
- Exceed monthly quotas and annual revenue goals.
Management - Sales Manager
Chartwell Retirement Residences
04.2013 - 05.2018
- Outreach liaise with hospitals, doctors, Social workers, Rehab Clinics by forming symbiotic referrals relationships
- Budgeting, running and creating reports
- Event Planning with Outreach
- Sponsorship with Referral Partners
- Onboarding
- Property touring seniors, Influencers and Power of Attorney's
- Prepare and maintain accurate pipeline of net new opportunities and SOW
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Business Development Manager
Global Payments
09.2003 - 07.2012
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Consult with C-Level Executives to ensure high levels of service are maintained to achieve retention and attrition goals
- Proficient knowledge in Visa/MC/AMEX interchange levels and rules and regulations
- Proficient in Electronic Payment Industry Suppliers
- Manage Customer accounts, develop and detail merchant prospect list for revenue generation
- Proficient knowledge in US & Canadian marketplace credit card processing
- Training and detailing sales processes for new hires
- Selling e-commerce solutions, batch procession, virtual terminals, recurring bill payments
Education
Diploma - Administration Arts Program
CDI College
Calgary, AB01.2002
No Degree - Arts And Sciences & CAPP
Mount Royal University
Calgary, AB09.1998
Skills
- Prospecting
- Building Relationships
- Client Focus
- Staff Management
- Plan & Organize
- Gain Commitment
Languages
English
Full Professional
Timeline
Creative Director
Raven Luxury Events Inc
11.2021 - Current
Account Manager
Urban Waste Recycling
03.2018 - 10.2021
Management - Sales Manager
Chartwell Retirement Residences
04.2013 - 05.2018
Business Development Manager
Global Payments
09.2003 - 07.2012
Diploma - Administration Arts Program
CDI College
No Degree - Arts And Sciences & CAPP
Mount Royal University
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