Raven Gallant
Toronto,ON
Summary
Enthusiastic and service-focused professional with over 10 years of experience creating welcoming and seamless experiences in public-facing roles. Skilled in greeting and assisting guests, managing queues, ticketing, and handling inquiries with professionalism and empathy. Adept at working in fast-paced, high-volume environments while maintaining attention to detail and ensuring every visitor feels valued. Reliable, adaptable, and team-oriented, with a strong ability to support both daily operations and special events.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Experience Associate
Bubble Planet Experience
08.2024 - 05.2025
- Greeted and assisted up to 1,000 guests daily, answering inquiries, scanning tickets, and providing real-time support to ensure an enjoyable visit
- Relayed essential information and monitored assigned areas to support safety and deliver a premium guest experience
- Operated coat check with secure handling of guest belongings, providing friendly and attentive service
- Adhered to safety protocols and performed cleaning tasks to maintain a secure and welcoming environment
Office Services Clerk
Ontario Securities Commission via Marberg Staffing
06.2023 - 11.2023
- Provided comprehensive support to staff by efficiently arranging meeting rooms, overseeing the inventory of office supplies, and promptly addressing various administrative requests
- Managed the closing procedures of the office, ensuring the proper storage and organization of all equipment and materials.
- Received, sorted and forwarded incoming mail; sent outgoing mail, created shipping labels and arranged courier pick-ups
Spa Receptionist
Go Place
01.2023 - 04.2023
- Verified guests upon arrival, confirming accurate and current client information and confirming correct billing during the checkout process.
- Provided exceptional customer service by answering customer inquiries, handling complaints, and providing assistance when needed
- Maintained a clean and organized reception area and provide a comfortable and relaxing environment for guests
- Scheduled and coordinated appointments for multiple spa services using Microsoft Outlook Calendar
Member Services Representative
YMCA
05.2018 - 01.2022
- Greeted customers, gave tours, and answered various questions about the facility providing potential customers with a memorable first impression
- Created customer profiles and memberships by inputting sensitive information into our system
- Built personalized memberships for customers by analyzing individual needs and offering the best package to suit them
Customer Service Representative
LCBO
01.2017 - 01.2017
- Assessed the age and insobriety of customers to comply with company policies and procedures, as well as provincial regulations regarding the sale of alcohol
- Provided exceptional customer assistance in navigating purchases while demonstrating extensive product knowledge
- Maintained cleanliness and organization of the store, including shelves, displays, and storage areas.
Customer Relations Associate, HGS
Hinduja Global Solutions
01.2016 - 01.2016
- Extended a welcoming and professional demeanor when answering incoming calls, assuring customers of courteous and helpful assistance
- Demonstrated empathy and patience when dealing with frustrated or upset customers, actively listened to their concerns to resolve their issues delivering excellent customer service
- Identified opportunities for driving sales and revenue of the company’s existing product suite and seized opportunities to upsell when appropriate.
Office/Front Desk Assistant
WEST of Windsor
01.2015 - 01.2015
- Greeted visitors and clients in a professional and friendly manner as they arrived at the office
- Courteously answered and directed phone calls to appropriate departments or individuals
- Provided comprehensive administrative support by proficiently handling a variety of tasks, including updating documents, filing, and photocopying, and connecting to external contacts
Retail Sales Associate
British Hills
01.2014 - 01.2015
- Interacted with Japanese and foreign guests to provide a native English experience
- Handled sales transactions, returns, refunds, and exchanges, ensuring accuracy and providing seamless service to customers
- Created appealing displays and helped maintain inventory count
Cashier/Front Counter Server
Burger King
01.2008 - 01.2014
- Completed sales transactions efficiently and accurately within the establishment, utilizing point of sale (POS) system
- Efficiently and effectively resolved all customer issues and complaints, ensuring prompt resolution and complete satisfaction
- Maintained knowledge of menu items and promotional offerings, and made recommendations to customers based on their preferences
Education
Advanced MediSpa Therapy (College Diploma) -
International Beauty Institute
Toronto, ON08.2025
Spa Therapy (College diploma) - undefined
International Beauty Institute
Toronto, ON10.2024
Skills
- Customer service
- Ticket Scanning with Android System
- Active Listening & Communication
- Problem Solving & Conflict Resolution
- Point of Sale Systems
- Tailored Guest Interactions
Certification
- Customer Service Excellence - WEST of Windsor
Timeline
Guest Experience Associate
Bubble Planet Experience
08.2024 - 05.2025
Office Services Clerk
Ontario Securities Commission via Marberg Staffing
06.2023 - 11.2023
Spa Receptionist
Go Place
01.2023 - 04.2023
Member Services Representative
YMCA
05.2018 - 01.2022
Customer Service Representative
LCBO
01.2017 - 01.2017
Customer Relations Associate, HGS
Hinduja Global Solutions
01.2016 - 01.2016
Office/Front Desk Assistant
WEST of Windsor
01.2015 - 01.2015
Retail Sales Associate
British Hills
01.2014 - 01.2015
Cashier/Front Counter Server
Burger King
01.2008 - 01.2014
Spa Therapy (College diploma) - undefined
International Beauty Institute
Advanced MediSpa Therapy (College Diploma) -
International Beauty Institute
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