Raven Crawford
Edmonton
Summary
Experienced dental administrative professional with a strong dedication to organization and efficiency. Skilled in front-desk operations, insurance coordination, and fostering positive patient relations. Demonstrated ability to effectively handle high-volume practices, maintain meticulous records, and deliver exceptional service to both patients and dental teams. Seeking an opportunity to contribute strong administrative skills and a compassionate approach to support the growth of a dental office.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Heritage Lane Dental
02.2024 - Current
- Submit dental insurance claims and manage pre-authorizations to ensure timely approvals and reimbursements.
- Coordinate patient recall system to maintain consistent appointment schedules and follow-ups.
- Greet patients in a professional and friendly manner, managing front desk communication and appointment check-ins.
- Answer high-volume phone lines, schedule appointments, and respond to inquiries with efficiency and care.
- Follow up with insurance providers regarding outstanding claims and pre-authorizations.
- Liaise with dental labs to coordinate patient cases, ensuring timely delivery and accuracy of lab work.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Improved billing accuracy by diligently verifying insurance coverage. Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Receptionist
Edmonton Periodontists
04.2022 - 02.2024
- Serve as the first point of contact for all patients, ensuring a welcoming and professional front-desk experience.
- Manage appointment scheduling, confirmations, and recalls using Cleardent Software.
- Handle insurance claims, documentation, and direct communication with providers.
- Collect and process payments, manage accounts receivable, and maintain billing accuracy.
- Assist patients with intake and medical history forms, ensuring confidentiality and completeness.
- Coordinate treatment plans, schedule follow-up appointments, and clearly communicate procedures to patients.
- Maintain an organized and professional reception area.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Administrative Assistant
Pleasantview Physiotherapy
10.2021 - 07.2022
- Managed patient check-ins, phone communication, and appointment scheduling.
- Direct billed insurance providers including WCB, AHS, and private plans.
- Tracked outstanding payments and followed up on overdue accounts.
- Maintained positive patient relationships and ensured high satisfaction.
- Utilized Jane software for appointment scheduling and billing.
Front of House Server & Trainer
Fionn MacCool’s
09.2014 - 03.2020
- Led new staff training and assisted in team scheduling and shift organization.
- Delivered excellent customer service and handled conflict resolution effectively.
- Managed cash handling and POS transactions with accuracy.
Customer Service Manager
Walmart
10.2011 - 04.2012
- Trained and mentored associates on customer service best practices.
- Resolved escalated customer concerns and implemented process improvements.
- Performed transaction audits to enhance cashier performance and efficiency.
Education
High School Diploma -
M.E. LaZerte High School
Edmonton, AB01.2009
Skills
- Dental Office Administration
- Insurance & Billing Coordination
- Patient Scheduling & Recall Management
- Cleardent & Jane Software Proficiency
- Accounts Receivable Management
- Customer Service Excellence
- Multitasking & Time Management
- Conflict Resolution & Team Leadership
- Office administration
- Patient scheduling
- Insurance verification
- Payment processing
Certification
- Dentrix
- Cleardent
- Jane
- Microsoft Office
- POS Systems, Direct Billing
- CPR certified
Timeline
Receptionist
Heritage Lane Dental
02.2024 - Current
Receptionist
Edmonton Periodontists
04.2022 - 02.2024
Administrative Assistant
Pleasantview Physiotherapy
10.2021 - 07.2022
Front of House Server & Trainer
Fionn MacCool’s
09.2014 - 03.2020
Customer Service Manager
Walmart
10.2011 - 04.2012
High School Diploma -
M.E. LaZerte High School
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