Raven Cole
Victoria
Summary
Highly skilled and adaptable hospitality professional with a proven track record of delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and dedication to ensuring customer satisfaction. Excels in adapting to changing needs and maintaining smooth operations through effective communication and problem-solving abilities and seeking a full-time position to utilize extensive experience and contribute to the success of a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Union Club of BC
11.2023 - 04.2025
- Has fine dining, breakfast, and banquet experience.
- Greet guests, water the table, and input food and beverages in the POS.
- Communicate with the kitchen regarding allergies and dietary restrictions.
- Familiar with squirrel and Jonas POS.
- Serve guests their meals and beverages.
- Polishing utensils, mugs, and glasses as well as cutlery roll-ups
- Bus and reset tables
- Perform end-of-service duties such as; cleaning the server station which includes: garbage, and compost, removing used kitchen rags, washing the walls, espresso machine, and coffee carafes, sweeping and mopping the floors, and resetting the restaurant.
Dock Staff
Ralmax Group Holdings LTD
04.2024 - 10.2024
- To sell water taxi, tour tickets and to coordinate the flow of passengers from one of two main docks
- Coordinated with tour guides, cruise ship passengers, pickle pubs crawls, hidden Victoria walking tours, etc
- Responsible for head counts of the patrons for the boat's capacity
- Familiar with Fare Harbour and use of radio
- Obtained (CPS-DSC) certificate
- Performed end of day cash float and deposits
- Experience in cleaning up to 20 Duffy and water taxi boats, the interior-exterior
Hostess
The Courtney Room
11.2022 - 11.2023
- Greet guests, coat check and seat guests, communicated with floor managers and servers regarding reservations and tables
- Organizing and managing reservations and wait lists
- Bussing tables and maintaining the cleanliness of the restaurant
- Answering phones, taking and ringing in takeout orders, and room service
- Communicated with the executive chef to expedite dishes to tables, point out allergies and dietary restrictions
- Set tables, large groups and buy outs, Polished all glassware, plates, and utensil and napkin folds and roll ups
- Collected all garbage, compost and glass bottles from FOH, clean expo station at the end of food service
Turnover specialist/Operations
Amala vacation rental solutions
06.2022 - 07.2023
- Train new employees for Airbnb and residents suites cleans
- Communicated with unit owners regarding the cleans and rules
- Provided guest services, handing out keys to units and ensure the rules and policies
- Perform a detailed clean of units (1-3 bedrooms), including in and out of appliances
- Operate laundry and dishwashing machines
- Performed quality control in units
- Making beds and fold towels and linen
- Ensure staging the apartment for guests
- Check supply levels and restock accordingly
- Follow checklists and work orders for special instructions or one-off requirements
Education
Bachelor of Arts - Arts
Camosun College
Victoria, BC04-2030
TCM - Traditional Chinese Medicine
Pacific Rim College
Victoria, BC04-2023
TCM - Traditional Chinese Medicine
Toronto School of Traditional Chinese Medicine
Toronto, ON04-2023
Skills
- Strong work ethic
- Exceptional customer service
- Efficient cash management
- Guest engagement
- Consistent memory performance
- Maintaining cleanliness standards
- High volume dining
- Team collaboration
- Food safety practices
- Suggestive selling
Certification
Serving It Right, 03/01/25, 03/31/30
Languages
English
Timeline
Dock Staff
Ralmax Group Holdings LTD
04.2024 - 10.2024
Server
The Union Club of BC
11.2023 - 04.2025
Hostess
The Courtney Room
11.2022 - 11.2023
Turnover specialist/Operations
Amala vacation rental solutions
06.2022 - 07.2023
Bachelor of Arts - Arts
Camosun College
TCM - Traditional Chinese Medicine
Pacific Rim College
TCM - Traditional Chinese Medicine
Toronto School of Traditional Chinese Medicine
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