Raven Cole
Victoria
Summary
Highly skilled and adaptable hospitality professional with a proven track record of delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and dedication to ensuring customer satisfaction. Excels in adapting to changing needs and maintaining smooth operations through effective communication and problem-solving abilities and seeking a full-time position to utilize extensive experience and contribute to the success of a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Union Club of BC
Victoria, Canada
11.2023 - 04.2025
- Has fine dining, breakfast, and banquet experience.
- Greet guests, water the table, and input food and beverages in the POS.
- Communicate with the kitchen regarding allergies and dietary restrictions.
- Familiar with squirrel and Jonas POS.
- Serve guests their meals and beverages.
- Polishing utensils, mugs, and glasses as well as cutlery roll-ups
- Bus and reset tables
- Perform end-of-service duties such as; cleaning the server station which includes: garbage, and compost, removing used kitchen rags, washing the walls, espresso machine, and coffee carafes, sweeping and mopping the floors, and resetting the restaurant.
Dock Staff
Ralmax Group Holdings LTD
Victoria, Canada
04.2024 - 10.2024
- To sell water taxi, tour tickets and to coordinate the flow of passengers from one of two main docks
- Coordinated with tour guides, cruise ship passengers, pickle pubs crawls, hidden Victoria walking tours, etc
- Responsible for head counts of the patrons for the boat's capacity
- Familiar with Fare Harbour and use of radio
- Obtained (CPS-DSC) certificate
- Performed end of day cash float and deposits
- Experience in cleaning up to 20 Duffy and water taxi boats, the interior-exterior
Hostess
The Courtney Room
Victoria, Canada
11.2022 - 11.2023
- Greet guests, coat check and seat guests, communicated with floor managers and servers regarding reservations and tables
- Organizing and managing reservations and wait lists
- Bussing tables and maintaining the cleanliness of the restaurant
- Answering phones, taking and ringing in takeout orders, and room service
- Communicated with the executive chef to expedite dishes to tables, point out allergies and dietary restrictions
- Set tables, large groups and buy outs, Polished all glassware, plates, and utensil and napkin folds and roll ups
- Collected all garbage, compost and glass bottles from FOH, clean expo station at the end of food service
Turnover specialist/Operations
Amala vacation rental solutions
Victoria, Canada
06.2022 - 07.2023
- Train new employees for Airbnb and residents suites cleans
- Communicated with unit owners regarding the cleans and rules
- Provided guest services, handing out keys to units and ensure the rules and policies
- Perform a detailed clean of units (1-3 bedrooms), including in and out of appliances
- Operate laundry and dishwashing machines
- Performed quality control in units
- Making beds and fold towels and linen
- Ensure staging the apartment for guests
- Check supply levels and restock accordingly
- Follow checklists and work orders for special instructions or one-off requirements
Education
Bachelor of Arts - Arts
Camosun College
Victoria, BC04-2030
TCM - Traditional Chinese Medicine
Pacific Rim College
Victoria, BC04-2023
TCM - Traditional Chinese Medicine
Toronto School of Traditional Chinese Medicine
Toronto, ON04-2023
Skills
- Strong work ethic
- Exceptional customer service
- Efficient cash management
- Guest engagement
- Consistent memory performance
- Maintaining cleanliness standards
- High volume dining
- Team collaboration
- Food safety practices
- Suggestive selling
Certification
Serving It Right, 03/01/25, 03/31/30
Languages
English
Timeline
Dock Staff
Ralmax Group Holdings LTD
04.2024 - 10.2024
Server
The Union Club of BC
11.2023 - 04.2025
Hostess
The Courtney Room
11.2022 - 11.2023
Turnover specialist/Operations
Amala vacation rental solutions
06.2022 - 07.2023
Bachelor of Arts - Arts
Camosun College
TCM - Traditional Chinese Medicine
Pacific Rim College
TCM - Traditional Chinese Medicine
Toronto School of Traditional Chinese Medicine