Raveena

• Safely operate buses along designated routes, ensuring the well-being and comfort of passengers throughout their journey.
• Assist passengers with boarding and alighting the bus, provide route information, and ensure compliance with fare collection procedures.
• Conduct routine pre-trip and post-trip inspections of the bus, reporting any mechanical issues or maintenance needs to maintenance staff promptly.
• Respond calmly and effectively to emergencies such as accidents, medical incidents, or passenger disturbances, following established protocols and ensuring passenger safety.

• Received daily delivery instructions and route assignments from dispatch.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
• Provided excellent customer service by answering inquiries about products or services being delivered.

Loan Advisor with PayPal

• Respond to inquiries about loan applications, repayment plans, and eligibility.
  Assist customers in understanding loan terms, interest rates, and payment schedules.
  Resolve disputes, payment issues, or account problems efficiently and professionally.
• Help customers through the online application process.
  Explain credit checks and verification procedures (note: PayPal Working Capital loans often don’t require traditional credit checks).
  Ensure customers submit necessary documentation.
• Monitor customer accounts to ensure compliance with loan terms.
  Assist with updating banking or contact information.
  Support customers with setting up automatic repayments via PayPal balance or bank accounts.
• Help troubleshoot login or dashboard issues related to loan products.
  Walk customers through navigating their PayPal dashboard to track loans.
• Adhere to data protection and financial regulations.
  Maintain confidentiality with all customer financial data.

• Provided assistance to clients in need of food, clothing and other resources.

• Automated a unified workflow for New Agency Onboarding and Disbursement process by designing and developing Back-Office Account Opening and Wealth Management solutions to reduce the manual work and improve the turn-around time.

• Structured, created and digitized Back-Office Loan dispensing process which prompted the decrease of turn-around time for unbound credits from 2 days to 2 hours and secured CRE advances from 40 days to 15-18 days.

• Answered customer inquiries over the phone and via email.
• Provided accurate, valid, and complete information to customers.
• Identified opportunities to upsell additional services when appropriate.
• Gathered customer feedback to suggest improvements for products and services.
• Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.