Ravandeep
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Support Services Supervisor
Cowan Insurance Group
02.2023 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized daily schedules for support services personnel, ensuring that all duties were completed in an efficient manner.
- Monitored staff performance and provided guidance to ensure team goals were met.
- Assigned tasks to staff members based on their skill sets and workloads.
- Developed training materials for new employees and conducted onboarding sessions as needed.
- Analyzed data to identify opportunities for improving support levels.
General Manager
Tim Hortons
Ottawa, ON
10.2017 - 02.2023
- Provided strong customer service to each and every visitor.
- Dealt with day to day activities such as stocking products and managing inventory.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
Education
Diploma - Business Management - Entrepreneurial Enterprise
Algonquin College
Ottawa, ON04.2017
Skills
- Report Preparation
- Schedule Management
- Database and Client Management Systems
- Microsoft Office Suite
- Strong Organizational Skills
- Document and File Management
- Supply Inventory Control
- Microsoft Office
- Confidentiality and Data Protection
- Appointment Coordination
- Calendar Management
- Problem Solving
- Customer Service
- Mail Routing and Distribution
- Writing and Editing
- Administrative Procedures
- Fast Learner
Languages
Fluent in the following: English, Punjabi, Hindi
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Timeline
Support Services Supervisor
Cowan Insurance Group
02.2023 - Current
General Manager
Tim Hortons
10.2017 - 02.2023
Diploma - Business Management - Entrepreneurial Enterprise
Algonquin College
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