Ravali Chennoju

• Collaborated with stakeholders across departments to define requirements for new projects.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
• Reviewed existing policies and procedures against industry standards for compliance purposes.
• Gathered feedback from end users regarding usability issues related to applications or systems.

Project: Divestiture Program

• Plan and conduct requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client’s Salesforce technology enhancement and initiatives.
• Assist in designing and creating of training material and conduct internal training sessions for business users on Salesforce technology functionalities via web conferencing and in person.
• Serves as liaison between customers and developers to overcome applications issues and maintain establishes business relationships.
• Works with end users and management to document, design, rest and deploy complex process.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT)
• Active participation in Program Increment planning, scrum meetings, sprint review meetings, retrospective meetings, release plan meeting and scrum of scrum meetings.
• Prepare the project plan, estimate time and cost for the project effort and prepare schedule.
• Responsible for capacity planning of project for the ramp up/down of resources, closely working with the support team in getting relevant people on-board to the company and to the engagement.
• Resource profile for the scope of the project.
• · Ensure risks, issues are identified and have mitigation plans and that all contingencies needed are agreed with the stakeholders.
• Manage the project work and evaluate its progress and effectiveness.
• Provide status of project activities to Engagement Manager/ Delivery Director and stakeholders.
• Prepare and present management reporting, with status and deviations to Engagement Manager/ Delivery Director and Stakeholders.
• Worked on doing new implementations and making enhancements to SFDC application required by business users from time to time.
• Worked closely with stake holders to gather requirements and understand the business use case.
• Managed end-to-end delivery of complex solutions to client.

Project: MAT, Mortgage Advisor Tool

• Worked closely with stake holders to gather requirements and understand the business use case.
• Worked on doing new implementations and making enhancements to SFDC application required by business users from time to time.
• Created and managed scope of documents, business cases, business requirements documents and traceability matrices.
• Worked closely with the vendor Support in enhancing the Salesforce Business Application.
• Developed marketing campaign management applications and portals for lead extraction.
• Worked with Role Hierarchy, OWD Permissions and created Permission Sets, Sharing Rules for enabling privacy to the data internally and externally.
• Worked closely with sales, sales operations, and customer support teams to develop training plans and created user guides / documentation as required for feature roll outs.
• Created new products and custom HTML email templates in Salesforce for the Sales and marketing teams
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Performed System maintenance by running the Salesforce Optimizer report to track all Unused Fields, Workflows, Field Updates, Email Alerts.
• Created and Customized Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklist, queues, and page layouts.
• Created Snapshot reporting for Business Users to report historical data on Dashboards.
• Customized Field level security, Validation Rules, Organization Wide Permissions and Sharing rules to streamline the Application Security. Created custom Reports and Dashboards as per End User requirement.
• Performed UAT testing in Sandbox environments and created Change sets to migrate changes into Production environment.
• Performed Mass data imports/exports using Apex Data Loader and Demand tools.
• Work in conjunction with internal customer support resources to act as a ‘catalyst’ for incident resolution.
• Deployed both managed and unmanaged packages for enhancing the capabilities of the base CRM.
• Performed System maintenance by running the Salesforce Optimizer report to track all Unused Fields, Workflows, Field Updates, Email Alerts ...Etc.

Project: Digital Transformation

• Involved in BSR (Business System Requirements) meetings, documenting functional and non-functional needs; was part of designing key solutions needed for project's progress
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Used Jira for project management and bug tracking, Jenkins for deployment and continuous integration.
• Deployed the code from sandbox to different environment using Jenkins Build and was part of release activities and UAT.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Involved in Steel Brick CPQ implementation and customizations around the app exchange.
• Developed apex classes, extension controller classes to searching adding records into other objects using DML methods.
• Worked on Salesforce Lightning Process builder to easily automate business processes. Developed re-usable UI components with the Lightning Component Framework. Migrating from Salesforce Classic to Lightning and created Lightning components.