Raushaun Jackson
Plumas Lake
Summary
Highly energetic and dependable Salesman with a superb sales and customer service record. Courteous and accurate customer persuasion to close a strong majority of sales. Able to maintain and expand customer base through creative marketing and sound cultivation of customer networks
Performance - driven with exceptional team building skills. Skilled in creating marketing plans and leading successful product launches, promotions and development.
Overview
23
23
years of professional experience
Work History
Logistics Supervisor
Next Level Distribution
04.2023 - Current
- Supervised daily logistics operations, ensuring timely delivery and adherence to quality standards.
- Managed inventory control processes, optimizing stock levels and reducing excess costs.
- Coordinated transportation schedules, enhancing route efficiency and minimizing delays.
- Trained and mentored new team members on best practices in logistics management.
- Oversees the entire supply chain.
- Managing the efficient flow of goods, information, and services from origin to final destination.
- Inventory management, order fulfillment, and transportation, as well as analyzing data to identify risks and streamline processes.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
Route Sales Representative
DS Waters / Alhambra
01.2017 - 02.2018
- Deliver water, coffee, and other products to current customers.
- Upsell products to customers, demonstrating how to use water dispensers, coffee makers, etc.
- Make 70-plus stops a day using a handheld device and GPS. Maintain excellent customer service while maintaining a weekly sales quota.
- Maintain daily service logs on the truck.
- Perform daily pre-trip and post-trip inspections.
- Conducted regular inventory checks to maintain optimal stock levels and prevent shortages.
- Led initiatives to enhance product knowledge among staff, resulting in improved customer interactions and sales performance.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Immediately addressed problems with customers to promote speedy resolution.
Delivery/Driver
Kenny K Motors
07.2015 - 08.2016
- Purchased vehicles on behalf of the company.
- Picked up vehicles from various locations, delivered vehicles to customers on behalf of the company, and also supervised the reconditioning of various vehicles.
- Followed maps to deliver the merchandise.
- Obtain a valid signature on delivery documents. Complete daily inspections on vehicles.
- Maintain a driver logbook for mileage.
- Managed route planning using GPS systems, optimizing delivery times and fuel usage.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of deliveries and vehicle conditions for compliance purposes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Independent Contactor
Streamline Motors
03.2014 - 06.2015
- Develop new relationships with prospective customers.
- Maintained contact with existing customers through meetings, emails, and by phone.
- Advise customers regarding payment options, loans, and leasing terms. Negotiate delivery and price variations.
- Updated management daily; records of sales and orders – tracked progress of existing orders by contacting or liaising with suppliers.
- Effectively took care of the relevant paperwork and quantities of cars being sold.
- Maintained familiarity with used cars and stayed updated regarding competitors' products.
- Conducted regular audits of service processes, identifying areas for continuous improvement and cost reduction.
- Fostered strong relationships with vendors to ensure timely procurement of high-quality parts and supplies.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Sales Representative
Data Center Dynamics
10.2013 - 04.2014
- Work directly with customers via telephone and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educates customers on product offerings and services to improve their online presence, explains pricing, and answers questions from customers, building value in the customer relationship.
- Place a minimum of 120 inbound or outbound calls each day.
- Continue product education to better service customer calls.
- Maintain an accurate daily record of sales in the sales tracker.
- Consistently meets departmental sales goals of no less than $4,500 in monthly net revenue generated from sales activities, while maintaining a satisfied customer rate of not less than 90% (less than 10% cancellation rate).
Driver
Saving our Kids Resources
05.2012 - 01.2014
- Transport office staff from one place to another on assigned routes. Transport cargo to different places safely.
- Assist passengers in securing wheelchairs, and providing other mobility services.
- Ensure appropriate maintenance of vehicles. Provide customer services for individuals as they reach their destination.
- Support in loading and unloading of merchandise.
- Perform vehicle inspections to manage preventive maintenance, and fix minor repairs as needed.
- Monitored inventory levels during deliveries, reporting discrepancies promptly.
- Developed strong relationships with community partners to facilitate effective resource sharing.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
Customer Service Representative
Diamond Mortgage
01.2003 - 06.2006
- Attract potential customers by answering product and service questions, and suggesting information about other products and services.
- Established and maintained contacts with new and existing customers, as per the direction of the supervisor.
- Managed a high-volume, multi-call environment.
- Opened customer accounts by recording account information. Maintain customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments, and recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results, as needed.
Education
High School - General Education
Hiram Johnson High School
Sacramento, CA06.1995
Skills
- Route Planning
- Customer Service
- Sales Strategy
- Inventory Management
- Logistics Management
- Delivery Driver
Timeline
Logistics Supervisor
Next Level Distribution
04.2023 - Current
Route Sales Representative
DS Waters / Alhambra
01.2017 - 02.2018
Delivery/Driver
Kenny K Motors
07.2015 - 08.2016
Independent Contactor
Streamline Motors
03.2014 - 06.2015
Sales Representative
Data Center Dynamics
10.2013 - 04.2014
Driver
Saving our Kids Resources
05.2012 - 01.2014
Customer Service Representative
Diamond Mortgage
01.2003 - 06.2006
High School - General Education
Hiram Johnson High School