Raunaq Tiwari

As a Solution Owner, I lead multidisciplinary teams to deliver critical innovations across various sectors, aligning cutting-edge technology solutions with strategic business objectives.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐓𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬
•Spearheaded enhancements in system monitoring for a major provider, integrating annotation features and establishing regular key metrics reporting, shaping the 2024 product roadmap.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐑𝐚𝐢𝐥 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭
•Directed a comprehensive modernization project, ensuring cross-functional collaboration and seamless transition from planning to deployment.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐀𝐞𝐫𝐨𝐬𝐩𝐚𝐜𝐞
•Managed project mobilization, conducted strategic workshops, and managed backlogs in Azure DevOps to set development trajectories.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐆𝐫𝐞𝐞𝐧 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲
• Orchestrated a discovery initiative for a fleet charging solution, defining the future state and MVP for a significant digital transformation.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬
•Guided a team to securely redact PII data across systems, ensuring uninterrupted operations and reinforcing stakeholder trust.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭𝐚𝐭𝐢𝐨𝐧
•Developed an Azure Data Explorer ingestion pipeline, improving data analysis and reducing operational issues by over 30%.

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲
•Executed a discovery project for PII data security, collaborating with multiple teams to design a seamless transition to a new architecture, safeguarding sensitive information.

My projects highlight a strong blend of technical acumen and strategic foresight, aimed at delivering high stakeholder satisfaction and ensuring business continuity.

• Conceived of and owned proof-of-concept based on D365 F&O which demonstrated ability to be single tool for all expense management needs of the customer. This was a key driver in successfully convincing customer to build system based on D365 & Azure
• Led a cross-functional team of 10 employees to develop an expense solution based on Dynamics 365 & Azure
• Designed expense automation service, which resulted in 60% automated expense submission.
• Conducted a usability study with over 80 participants, resulting in a 25% improvement in user satisfaction and system usability.

• Successfully led cross-functional team of 8 employees in implementing Concur Travel and Expense Project for 110 subsidiaries of major customer, resulting in accurate cost attribution for expenses totaling over $500 million annually.
• Automated payment processes for 8 subsidiaries of customer, saving $25,000 in annual costs through leadership of team of 4.
• Strategically planned and executed retirement of legacy system, resulting in savings of $100,000 in annual infrastructure costs for customer through leadership of team of 6 members.
• Pioneered digitization of customer's payment business processes by enabling direct payments to card provider, resulting in streamlined and efficient operations.
• Developed data-driven project management culture by creating KPI dashboards for executives to track feature development and product life-cycles.

• Successfully led cross-functional team of 6 employees in implementing Dynamics AX 2012 R3 - Expense Management, Internal Audit and Compliance modules for 100 subsidiaries of major customer, resulting in improved user experience and reduced maintenance for user base of over 100K.
• Initiated and drove business process standardization project, resulting in 70% reduction in configuration maintenance and 85% improvement in NSAT rating.
• Proposed and developed system to automate approval of requests with amounts less than certain threshold, resulting in 40% reduction in total requests.
• Implemented agile methodologies using Scrum framework, and organized and facilitated all sprint cadences for engineering team of 8.
• Established and rolled out better legal entity onboarding practices for team, resulting in improved productivity and product quality.

• Successfully collaborated with geographically dispersed business owners of 13 different systems to unify business process regression testing for entire procure-to-pay ecosystem of major customer, resulting in faster issue identification and resolution.
• Developed kanji character conversion tool to facilitate translation of text and generate meaningful business reports.
• Mentored 2 team members to become experts in end-user engagement and improve customer experience.
• Automated business report generation and refresh, resulting in improved delivery time and quality.
• Obtained Microsoft Certification in SQL Development and SQL BI, demonstrating expertise in data management and analysis