Summary
Overview
Work History
Education
Skills
Early Career
Certification
Timeline
Generic
Raunaq Tiwari

Raunaq Tiwari

Senior Technical Program Manager
Vancouver,BC

Summary

Results-driven Senior Technical Program Manager with 17+ years of expertise in steering complex technology projects and orchestrating cross-functional teams. Proven ability to drive the software release process, prioritize tasks, and maintain alignment across projects. Demonstrated success in leveraging Agile and Waterfall methodologies to deliver innovative solutions and enhance business outcomes. Skilled in stakeholder management, risk mitigation, and strategic planning. Committed to fostering a collaborative and innovative work environment, with a specific focus on program management and operational improvements. Proficient in managing hybrid and public cloud environments.

Overview

14
14
years of professional experience
4
4
Certification

Work History

Senior Solution Owner

Slalom Build
Vancouver, BC
09.2021 - Current

As a Solution Owner, I lead multidisciplinary teams to deliver critical innovations across various sectors, aligning cutting-edge technology solutions with strategic business objectives.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐“๐ž๐ฅ๐ž๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ
โ€ขSpearheaded enhancements in system monitoring for a major provider, integrating annotation features and establishing regular key metrics reporting, shaping the 2024 product roadmap.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐‘๐š๐ข๐ฅ ๐“๐ซ๐š๐ง๐ฌ๐ฉ๐จ๐ซ๐ญ
โ€ขDirected a comprehensive modernization project, ensuring cross-functional collaboration and seamless transition from planning to deployment.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐€๐ž๐ซ๐จ๐ฌ๐ฉ๐š๐œ๐ž
โ€ขManaged project mobilization, conducted strategic workshops, and managed backlogs in Azure DevOps to set development trajectories.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐†๐ซ๐ž๐ž๐ง ๐“๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ
โ€ข Orchestrated a discovery initiative for a fleet charging solution, defining the future state and MVP for a significant digital transformation.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐…๐ข๐ง๐š๐ง๐œ๐ข๐š๐ฅ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ
โ€ขGuided a team to securely redact PII data across systems, ensuring uninterrupted operations and reinforcing stakeholder trust.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐“๐ซ๐š๐ง๐ฌ๐ฉ๐จ๐ซ๐ญ๐š๐ญ๐ข๐จ๐ง
โ€ขDeveloped an Azure Data Explorer ingestion pipeline, improving data analysis and reducing operational issues by over 30%.

๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ - ๐…๐ข๐ง๐š๐ง๐œ๐ข๐š๐ฅ ๐“๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ
โ€ขExecuted a discovery project for PII data security, collaborating with multiple teams to design a seamless transition to a new architecture, safeguarding sensitive information.

My projects highlight a strong blend of technical acumen and strategic foresight, aimed at delivering high stakeholder satisfaction and ensuring business continuity.

Senior Technical Program Manager

Infosys Limited
Vancouver, BC
09.2019 - 09.2021
  • Conceived of and owned proof-of-concept based on D365 F&O which demonstrated ability to be single tool for all expense management needs of the customer. This was a key driver in successfully convincing customer to build system based on D365 & Azure
  • Led a cross-functional team of 10 employees to develop an expense solution based on Dynamics 365 & Azure
  • Designed expense automation service, which resulted in 60% automated expense submission.
  • Conducted a usability study with over 80 participants, resulting in a 25% improvement in user satisfaction and system usability.

Technical Program Manager

Infosys Limited
Bellevue, WA
07.2017 - 08.2019
  • Successfully led cross-functional team of 8 employees in implementing Concur Travel and Expense Project for 110 subsidiaries of major customer, resulting in accurate cost attribution for expenses totaling over $500 million annually.
  • Automated payment processes for 8 subsidiaries of customer, saving $25,000 in annual costs through leadership of team of 4.
  • Strategically planned and executed retirement of legacy system, resulting in savings of $100,000 in annual infrastructure costs for customer through leadership of team of 6 members.
  • Pioneered digitization of customer's payment business processes by enabling direct payments to card provider, resulting in streamlined and efficient operations.
  • Developed data-driven project management culture by creating KPI dashboards for executives to track feature development and product life-cycles.

Technology Lead

Infosys Limited
Redmond, WA
06.2013 - 06.2017
  • Successfully led cross-functional team of 6 employees in implementing Dynamics AX 2012 R3 - Expense Management, Internal Audit and Compliance modules for 100 subsidiaries of major customer, resulting in improved user experience and reduced maintenance for user base of over 100K.
  • Initiated and drove business process standardization project, resulting in 70% reduction in configuration maintenance and 85% improvement in NSAT rating.
  • Proposed and developed system to automate approval of requests with amounts less than certain threshold, resulting in 40% reduction in total requests.
  • Implemented agile methodologies using Scrum framework, and organized and facilitated all sprint cadences for engineering team of 8.
  • Established and rolled out better legal entity onboarding practices for team, resulting in improved productivity and product quality.

Technology Analyst

Infosys Limited
Hyderabad, AP
04.2010 - 05.2013
  • Successfully collaborated with geographically dispersed business owners of 13 different systems to unify business process regression testing for entire procure-to-pay ecosystem of major customer, resulting in faster issue identification and resolution.
  • Developed kanji character conversion tool to facilitate translation of text and generate meaningful business reports.
  • Mentored 2 team members to become experts in end-user engagement and improve customer experience.
  • Automated business report generation and refresh, resulting in improved delivery time and quality.
  • Obtained Microsoft Certification in SQL Development and SQL BI, demonstrating expertise in data management and analysis

Education

Bachelor of Engineering - Information Technology

Raipur Institute of Technology
Raipur, Chhattisgarh, India
04.2007

Skills

  • Project Management
  • Agile methodologies
  • Stakeholder Management
  • Software Architecture
  • Customer Focused
  • Continuous process improvements

Early Career

2009 - 2010: Senior Software Engineer, Infosys Limited, Hyderabad, India

2007 - 2009: Software Engineer, Infosys Limited, Mysore/Hyderabad, India

Certification

  • Google Cloud Digital Leader
  • Certified Scrum Product Owner
  • Certified Scrum Master
  • Cornell Digital Innovations
  • Infosys Global Agile Certified

Timeline

Senior Solution Owner

Slalom Build
09.2021 - Current

Senior Technical Program Manager

Infosys Limited
09.2019 - 09.2021

Technical Program Manager

Infosys Limited
07.2017 - 08.2019

Technology Lead

Infosys Limited
06.2013 - 06.2017

Technology Analyst

Infosys Limited
04.2010 - 05.2013

Bachelor of Engineering - Information Technology

Raipur Institute of Technology
  • Google Cloud Digital Leader
  • Certified Scrum Product Owner
  • Certified Scrum Master
  • Cornell Digital Innovations
  • Infosys Global Agile Certified
Raunaq TiwariSenior Technical Program Manager