RAUNAK CHHILWAR
Toronto,ON
Summary
Skilled in handling diverse customer inquiries, resolving issues efficiently, and ensuring customer satisfaction through empathetic communication and problem-solving. A dynamic professional with a proven track record at Jack Astor's Bar and Grill, adept in problem analysis and optimizing workflows. Excelled in training development and critical thinking, significantly enhancing organizational efficiency.
Overview
5
5
years of professional experience
Work History
Supervisor
Jack Astor's Bar and Grill
Toronto, Ontario
05.2022 - Current
- Worked on how to recover guests with complaints, and ensuring a speedy redressal of grievances.
- Controlling and understanding the labor, food, and beverage costs, making sure they are in line with our weekly budget.
- Tracked the company's food and beverage inventory, and noted item shortages for future product orders.
- How to hire, train, and gradually develop further.
- Conducted interviews and had a voice in the hiring process.
- Developed innovative strategies to maximize organizational efficiency.
Client Support Specialist
State Bank of India
Bangalore, India
01.2021 - 08.2021
- Consistently resolved customer issues on the first call, minimizing follow-up interactions, and boosting overall customer satisfaction.
- Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
- Participated in weekly meetings with senior staff members discussing progress of ongoing projects.
- Handled multiple chat sessions simultaneously while providing excellent support to clients, and took special orders in person and over the telephone, generating additional revenue every month.
Marketing Executive
Twenty First Century Media Pvt. Ltd.
Bangalore, India
04.2020 - 12.2020
- Led the TV, radio, print media, digital, and out-of-home campaigns for Andhra T20.
- Assisted in organizing the press conference, brand activation, pre-tournament promotions, media-radio plan, and also bringing in sponsors for the Ace U-16 Inter Cricket School Tournament.
- Applied creative thinking when developing strategies for social media campaigns.
- Developed strong organizational and time-management skills by completing multiple tasks simultaneously.
Education
Post Baccalaureate Diploma - Business Management in Marketing
Cape Breton University
Sydney, Nova Scotia05.2023
Bachelor's in Business Administration - Marketing and International Business
Symbiosis International Deemed University
Pune, India05.2019
High School Diploma -
St.Mary's Orphanage & Day School
Kolkata, India05.2016
Skills
- Problem analysis and resolution
- Business Planning
- Training and Development
- Adaptability in dynamic situations
- Optimizing workflows
- Critical thinking and decision-making
References
Eliana Train - Service Manager, Jack Astor's Bar And Grill, +1 (416) 668 8059
Languages
- English, Fluent
- Hindi, Fluent
- Bengali, Fluent
Timeline
Supervisor
Jack Astor's Bar and Grill
05.2022 - Current
Client Support Specialist
State Bank of India
01.2021 - 08.2021
Marketing Executive
Twenty First Century Media Pvt. Ltd.
04.2020 - 12.2020
Post Baccalaureate Diploma - Business Management in Marketing
Cape Breton University
Bachelor's in Business Administration - Marketing and International Business
Symbiosis International Deemed University
High School Diploma -
St.Mary's Orphanage & Day School
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