Raul Luigi Fernandez
Watsonville
Summary
Proven Device Support Technician with a track record of enhancing system performance and customer satisfaction at Sutter Health. Expert in hardware diagnostics and repair, coupled with exceptional customer service skills, significantly reduced downtime costs. Achieved increased customer satisfaction ratings through efficient troubleshooting and effective communication.
Overview
24
24
years of professional experience
Work History
Device Support Technician
Sutter Health
2013.01 - Current
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding equipment operation, use and repair.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
Field Service Technician
MBS - Tri_county Business Systems
2001.01 - 2023.12
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Education
Vocational - Electrical, Electronics And Communications Engineering
T.E.C. Technical School
Salinas, CA12.2001
Vocational - Computer And Information Systems
T.E.C Technical School
Salinas, CA12.2001
Vocational - Copier/Printer/MFP Repair
T.E.C Technical School
Salinas, CA12.2001
Skills
- Troubleshooting abilities
- Remote Support
- Technical Support
- Troubleshooting skills
- Hardware upgrades
- Customer service expert
- Technical issues analysis
- Issue Troubleshooting
- Technical Troubleshooting
- Product Troubleshooting
- Hardware diagnostics
- Hardware Repair
- System Maintenance
- Device Installation
Washer/Dryer/ Refrigerator
Love repairing equipment and always eager to learn more of other equipment
Timeline
Device Support Technician
Sutter Health
2013.01 - Current
Field Service Technician
MBS - Tri_county Business Systems
2001.01 - 2023.12
Vocational - Electrical, Electronics And Communications Engineering
T.E.C. Technical School
Vocational - Computer And Information Systems
T.E.C Technical School
Vocational - Copier/Printer/MFP Repair
T.E.C Technical School
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