Raul Villamil
Tustin,CA
Summary
I am A Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I am constantly looking for new ways to learn and grow as a person whilst enjoying my work and the people around me. I love challenges and working towards company goals with the intention to exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Material Handler
Applied Medical
01.2025 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Attached identifying tags to containers to mark with identifying shipping information.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Received and unpacked shipments and new equipment as directed.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
Take Out Cashier
Outback Steakhouse
06.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
TJ Maxx
12.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Consistently lifted materials weighing as much as 100 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Loaded, unloaded, and moved material to and from storage and production areas.
Cashier/Customer Service
Big Lots
06.2019 - 11.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Assisted customers in locating products, providing excellent customer service and driving repeat business.
- Enhanced inventory accuracy by diligently organizing and restocking shelves according to planograms.
Store Associate
Chuck E. Cheese
10.2018 - 03.2019
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Contributed to positive team dynamics by consistently providing support to fellow Game Room Attendants as needed.
- Assisted in organizing special events, creating memorable experiences for guests.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Education
Some College - Kinesiology
Saddleback College
Mission Viejo, CA06.2020
High school diploma - undefined
Laguna Hills High School
Laguna Hills, CA06.2019
Skills
- Bilingual (10 years)
- Food Service
- Anatomy Knowledge
- Time Management
- Cashiering
- Food Preparation
- Customer Service
- Organizational Skills
- Medical Terminology
- Teaching
- English
- Public Speaking
- Leadership
- Warehouse experience (2 years)
- Quality control
- Microsoft Excel
- Microsoft Office
- Organizational skills
- Driving
- Time management
- Machining
- Adobe Illustrator
- Adobe Creative Suite
- Order picker
- CGMP
- OSHA
- Materials handling
- Heavy lifting
- Packaging
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Package handling
- Warehouse operations
- Shipping and receiving
- Attention to detail
- Materials handling and transport
- Warehouse safety
- Truck loading and unloading
- Pallet jack operation
- Material packaging
- Warehouse organization
- Material identification
- Assembly and production
- Clean background check
- Pick ticket orders
- Inventory management
- Equipment operation
- Materials management
- Customer service
- Active listening
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Computer proficiency
- Complaint handling
- Payment processing
- SAP implementation
- Business process analysis
Certification
Food Handler Certification
Additional Information
Very hands on quick learner, ready to help my team finish projects/goals by deadlines or earlier. Excited to work with more people & hopefully to make stronger connections in the work force & friends.
Languages
Spanish
Full Professional
Timeline
Material Handler
Applied Medical
01.2025 - Current
Take Out Cashier
Outback Steakhouse
06.2021 - 06.2024
Sales Associate
TJ Maxx
12.2020 - 04.2021
Cashier/Customer Service
Big Lots
06.2019 - 11.2020
Store Associate
Chuck E. Cheese
10.2018 - 03.2019
High school diploma - undefined
Laguna Hills High School
Some College - Kinesiology
Saddleback College
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