Raul Victorio
Long Beach
Summary
Dynamic automotive operations leader with over three years of experience in dealership consulting, service and parts management, and customer satisfaction strategy. Proven ability to enhance Fixed Operations performance across multi-dealer districts through data-driven analysis, strategic planning, and proactive engagement. Proficient in Toyota systems, warranty compliance, and the implementation of innovative programs such as SmartPath, Express Maintenance, and TPCO. Recognized for achieving operational excellence while aligning dealership performance with Toyota's brand standards and business objectives.
Overview
11
11
years of professional experience
Work History
District Service and Parts Manager
Toyota Motor Sales
04.2022 - Current
- Trained dealer staff on best practices for customer service; TLE training, Service Connect training
- Managed three districts and collaborated with 30+ dealers to develop a great dealer network
- Supported several implementation on SmartPath Sales and Service launches. Trained sales consultants on programs in Spanish as well
- Launched three different market challenges for three stores, where they saw increases in key retention products, PPM, and other metrics
- Delivered training to dealership personnel on service operations, customer handling, and Toyota programs
- Supported dealer participation in Toyota’s Customer Experience, Service Retention, and Loyalty programs, including TLE and CSI improvement plans
- Delivered performance reviews and strategic planning sessions with dealer principals, general managers, and Fixed Ops directors
Management Trainee
Toyota Motor Sales
07.2021 - 04.2022
- Compiled trend reports for use by field travelers during dealer counseling sessions
- Analyzed and tracked customer satisfaction performance trends at regional, district, and dealer levels
- Shadowed Field Travelers to learn best practices in dealer consulting, relationship management, and operational coaching
- Participated in special projects and presentations for area management, contributing to strategic planning
Marketing & Management Intern
Toyota North America
01.2021 - 04.2021
- Coordinated and reported events for Toyota vehicles
- Created walk around videos of Toyota vehicles
- Created projects for managers through software platforms such as PowerPoint and Excel so they can share with dealers
- Collaborated with other interns on projects to present to managers
- Rotated between different departments to get an overall understanding
- Created research reports for new vehicles
Customer Service Representative Intern
Toyota North America
06.2020 - 08.2020
- Assisted customers in Toyota product knowledge
- Coded information that I had received from customers into a database
- Constantly spoke to customers over the phone to address any product issues or concerns with the brand
- Provided high customer satisfaction to every customer that called
Ambassador
Tiffany & Co.
01.2019 - 01.2019
- Assisted customers in product knowledge of Jewelry
- Attended new customers quickly in any questions
- Constantly communicated with customers to build relationships
Dining Server
UCLA Conference Center
01.2015 - 01.2019
- Served in a four course 5 star dining establishment.
- Interacted with guests to go above and above their expectation
- Attended to new customers quickly and expertly to meet customer satisfaction goals.
- Communicated with guests frequently to meet their needs
- Worked with other departments when needed to satisfy guests
Education
Bachelor of Science - Business Administration (Marketing)
California State University, Long Beach (CSULB)
Long Beach, CA05.2021
Associate of Science - Business Administration
Riverside City College
Riverside, CA06.2019
Skills
- Proficient in bilingual communication
- Presentation Skills (Dealer Reviews, Regional Meetings)
- Conflict Resolution & Customer Escalation Handling
- Dealer relationship development
- Teamwork and collaboration with own DSPM team
- Prioritization and scheduling
Accomplishments
- Dean’s List Spring- 2017
- Dean’s List Fall- 2017
- Dean’s List Spring- 2018
- Launch several successful market challenges to increase metrics
- Leading and assisting events for the region
- Ranked #1 on DSPM ranker for majority of 2025
Languages
Spanish
Professional Working
Timeline
District Service and Parts Manager
Toyota Motor Sales
04.2022 - Current
Management Trainee
Toyota Motor Sales
07.2021 - 04.2022
Marketing & Management Intern
Toyota North America
01.2021 - 04.2021
Customer Service Representative Intern
Toyota North America
06.2020 - 08.2020
Ambassador
Tiffany & Co.
01.2019 - 01.2019
Dining Server
UCLA Conference Center
01.2015 - 01.2019
Associate of Science - Business Administration
Riverside City College
Bachelor of Science - Business Administration (Marketing)
California State University, Long Beach (CSULB)
ASSOCIATIONS AND VOLUNTEERING
- Alpha Gamma Sigma Honors Society Member- 2018-2019
- American Marketing Association- Current
- Coachof youth basketball team- 2018-2019
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