Summary
Overview
Work History
Education
Skills
Timeline
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Raul Salinas

North Hollywood

Summary

Dynamic and customer-focused Sales Associate. Expert in enhancing customer satisfaction through effective communication and teamwork. Recognized for achieving sales targets and fostering loyalty by providing exceptional service and personalized shopping experiences. Committed to maintaining a welcoming store environment.

Overview

8
8
years of professional experience

Work History

Courtesy Clerk

Pavillions
10.2022 - Current
  • Provided exceptional customer service, ensuring positive shopping experiences for all patrons.
  • Assisted in maintaining store cleanliness and organization, contributing to a welcoming environment.
  • Resolved customer inquiries and complaints effectively, fostering loyalty and satisfaction.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.

Sales Associate

Nordstrom Rack
09.2021 - 10.2022
  • Provided exceptional customer service by assisting shoppers with product selection and inquiries.
  • Managed inventory levels through regular stock assessments and replenishment processes.
  • Executed visual merchandising strategies to enhance product displays and drive sales.
  • Trained new associates on store policies, procedures, and customer engagement techniques.
  • Maintained cleanliness and organization of sales floor, contributing to an inviting atmosphere.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

Bath and Body Work
11.2019 - 02.2021
  • Resolved customer complaints efficiently, ensuring a positive shopping experience and retention.
  • Facilitated promotional events to boost brand awareness and attract new customers.
  • Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sales Associate

Hickory Farms
11.2017 - 01.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

Birmingham Community Charter High School
Van Nuys, CA
07-2016

Skills

  • Positive attitude
  • Strong work ethic
  • Customer service
  • Outgoing and friendly
  • Teamwork and collaboration
  • Customer assistance
  • Patience and tolerance
  • Cart returns
  • Safety awareness
  • Flexible schedule
  • Effective communication
  • Efficient and courtesy

Timeline

Courtesy Clerk

Pavillions
10.2022 - Current

Sales Associate

Nordstrom Rack
09.2021 - 10.2022

Sales Associate

Bath and Body Work
11.2019 - 02.2021

Sales Associate

Hickory Farms
11.2017 - 01.2019

Birmingham Community Charter High School

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Raul Salinas