Raul Morales Valdes

• Provided comprehensive administrative support to the company director, ensuring efficient communication and task organization.
• Managed email correspondence, prepared quotes, and coordinated building renovation projects.
• Oversaw hiring processes for contractors and staff, ensuring timely onboarding and alignment with company standards.
• Scheduled appointments and meetings, maintaining an organized and up-to-date calendar.
• Led project organization and introduced creative solutions to improve workflows.
• Designed professional presentations and ensured the timely completion of pending tasks.

I was a bilingual telephone agent at Sykes Mexico for
the Citizens Bank campaign, based in the United
States. Having direct contact on a daily basis with the customer.
In our department we were in charge of their checking
accounts, savings accounts, business accounts, online
banking, claims, overdrafts and everything related to
their banking system. I performed as
NPS of my team during seven weeks, achieving the goals and objectives requested by the campaign.

I was Alvaro Montaño's fashion assistant for 6 months, having an important part in the production behind showrooms, and working by the side of artists and different teamworks during productions and campaigns.

I put together the fashion coordination, also I was in charge of Alvaro's itinerary and putting together the final looks for the projects.

• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.